I have stayed at this hotel in the past and it was usually a pleasant experience. This time was different. My 1st floor room was perpetually damp, ignored by house-keeping (beds were sloppily made but sheets not changed), trash was not emptied and bathroom was not touched. The noise from the visitors above us was unbearable, as if the sound-proofing was non-existent, banging and slamming of doors all night long. We complained but the staff did nothing to remedy the problem. The hot tub was malfunctioning, I warned the evening desk employee that if some small child jumped into it they would end up in a burn unit. The free breakfast was lousy and the eating area a mess. I understand some guests are just total slobs, but someone should have been more diligent in cleaning up the area. I am mostly just disappointed, it seems this place is just ready for a serious over haul of its rooms and maybe its employees!

This is pretty much a generic Hampton Inn and it has all of the standard features including a complimentary breakfast, a business area, a pool, hottub and fitness centre. I stayed there at the end of July for some business meetings. The hotel is perfect for this.
The only thing I would really change is the speed of the wireless internet. I had trouble maintaining a connection for skype to skype with the family at home. I would go back if I had other meetings in this area.

We stopped here en route to Cooperstown. Got in late, but received a friendly welcome from the desk clerk, who had late-night dining suggestions for us right off the bat. The hotel is right next door to the big Wegman’s so we opted for some in-room noshing (note: Wegman’s robust deli/ready-to-eat sections close at 10 pm). Our room was on the second floor, so had to schlep downstairs to get ice. No amenities for Diamond HH members (i.e. no bottled water, etc.). While an acceptable stay for one night, I probably wouldn’t stay longer; this property is in the bottom half of Hampton Inns I have stayed at, in terms of cleanliness, facilities wear & tear, etc. Time for a major overhaul of this property. Breakfast was typical Hampton Inn: barely edible, but we expected that and planned accordingly before hitting the road. I did appreciate the microwave in the breakfast room which is available for use 24/7. Exercise room is substandard. Convenient to highway.

Hotels should be a home away from home! As a consumer who spends 70% of my time in hotels, it quite disappointing to experience feeling trapped by hotel. The room was spacious, and covered all the basic. My frustration truly came from the little visitors I encountered flies the size of my fingers and other non known bugs..... Still trying to figure out what kind of bug was on my pillow. The bathroom required lots of Lysol and clorox just to create some comfort. Due to several local events the hotel was completely booked, and so were all others in the area( trapped). Even though I requested for the room to be clean, it didn't happen! I'm loyal to the Hilton brand, but will not recommend or visit this hotel again! WORST EVER!