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Hampton Inn Jericho Westbury – reviews, photos

2.0 of 5
120 Jericho Turnpike, Jericho, NY 11753
Hotel amenities
Hampton Inn Jericho Westbury
Ranked #1 of 5 hotels in Jericho
4.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    18
    8
    3
    2
    0
Date Rating
Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“What a shame...”
2 of 5 stars Reviewed 1 November 2011
1
person found this review helpful

Stayed at the Hampton Inn Jericho Westbury on Long Island mid October. The hotel came highly recommended, lots of great reviews on TripAdvisor. It was a beautiful hotel and the rooms where comfortable, clean and large. Unfortunately when we went to check out we discovered that one of our bags was missing. We had a large bag of groceries that we had brought from our home to give to our daughter. It was filled with local specialties that she and her husband enjoy(we're from Ohio). This bag was not sitting on the floor next to a trash can nor was it half empty - it was a full bag! We had placed the bag on the desk in the room. I brought it to the attention of the front desk, which only had 1 person working, the poor kid was trying to check people out/in, run bags out to a car for a handicapped person and deal with my issue. After waiting 30 minutes for someone from housekeeping to show up (which they never did) I asked him if he even had any authority to do anything about it anyway and he typed in the computer for a few minutes and then announced that he had compted us one night. Wow! I was surprised and satisfied. Until 3 weeks went by and I realized I had been compted nothing! On a follow up call I was told that because I had prepaid my stay they couldn't refund anything. Nice. Bottom line, nice hotel but I doubt I will stay there again, I don't trust them and I don't like being lied to.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask hawaiianholiday about Hampton Inn Jericho Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pats1995, General Manager at Hampton Inn Jericho Westbury, responded to this review
2 November 2011
I am so sorry that your stay with us was less than satisfactory. My staff and I reviewed each of your comments and have taken appropriate action to resolve the issue you encountered. In addition, we are re-evaluating our checkout processes to ensure these type of issues do not occur in the future. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.

Please feel free to contact me with any further concerns or questions.

Regards,

Gerry Dalmanieras
General Manager
Gerry.Dalmanieras2@hilton.com
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Malvern, Pennsylvania
Top Contributor
153 reviews 153 reviews
Reviews in 83 cities Reviews in 83 cities
170 helpful votes 170 helpful votes
“Upper end of the spectrum for Hampton”
4 of 5 stars Reviewed 29 October 2011
1
person found this review helpful

It appears as if Hampton Inn is trying hard to stay competitive in their class of hotels and it appears as this hotel in Jericho is helping their cause. A newer property, this hotel was designed and decorated which sets it apart from the older Hamptons. The bed is very comfortable as are the two chairs in the room. Bathroom and room cleanliness were top notch. There is only a shower; no tub. I really don't have any complaints with the room; it met my expectations. My second floor room faced the parking lot; no view to speak of. The property is wedged between the LIE and Rt 25 Jericho. The area is extremely busy with traffic. It is somewhat challenging to get to the hotel coming from certain directions especially westbound on Rt 25. My suggestion is to cut through the nearby Home Depot parking lot, and exit onto the service road (oneway LIE off ramp road) turn right and then right again into the Hampton parking lot. The breakfast buffet is located on the second floor; fairly typical Hampton breakfast. Despite the hotels location I did not notice any traffic noise. The white noise of the heater fan helped I'm sure. Overall, I enjoyed my two night stay and would very likely stay here again.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Keystone_Traveler about Hampton Inn Jericho Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pats1995, General Manager at Hampton Inn Jericho Westbury, responded to this review
2 November 2011
We are delighted you enjoyed your recent stay with us and thank you for the feedback! It is wonderful to hear from our valued guests and appreciate your continued loyalty. We look forward to seeing you again soon!

Please feel free to contact me personally so we could accomidate you with any future reservations or requests!

Regards,

Gerry Dalmanieras
General Manager
Gerry.Dalmanieras2@hilton.com
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Northeast
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Eeek!”
2 of 5 stars Reviewed 16 October 2011
1
person found this review helpful

My family's two night stay here started off pleasant. The woman who checked us in was helpful and efficient. The room was clean, although on the small side. Breakfast (that is included in the nightly rate) was plentiful. On the evening of day 2, I used the pool with 2 members of my family. As I was leaving and making my way up the staircase to the 2nd floor, I noticed something "bouncing" down the stairs next to me. As I glanced at it, I saw it was a mouse!! There WAS a man folllowing it (perhaps maintenance) but after shrieking, I just ran to my room. I'm sure many, if not most, women can understand when I say I couldn't get the image out of my head, and had a very sleepless second night. Unfortunately, to me, this "con" outweighs any "pros" the hotel has to offer. Upon checkout the following morning, after telling the man behind the desk, he did give us 50% off the second night. It was still a horrible ending to the weekend. Yuck!

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask EllenMary2 about Hampton Inn Jericho Westbury
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Pats1995, General Manager at Hampton Inn Jericho Westbury, responded to this review
27 October 2011
Thank you for taking the time to provide feedback on our hotel. I sincerely apologize for the unfortunate incident that took place during your stay. We have investigated the incident and have found a solution to the problem. We pride ourselves on meeting the needs of our guests so you have a rewarding experience at our hotel. I would like to invite you back the next time you are in the Long Island area so you can experience a more memorable stay.
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NYC
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
“Meh. Was fine for an overnight stay for a wedding.”
3 of 5 stars Reviewed 22 September 2011

The hotel and room overall was tidy, clean & the bed was very comfortable. If you are a light sleeper, the hotel is located at a point where there are several intersections & stoplights close by & you can hear the 18 wheelers stopping and starting up in the morning. Its not horrendously loud by any means but you will hear it. Lots of traffic in the vicinity; but the hotel is located in a convenient spot for business & weddings.
Although our room was clean, the armchair was filthy - 2 feet from the bed and was soiled on the back and front edges of the chair where people had obviously placed their hands. All I could think of was... blech, ..human biological matter... That being said I didnt sit in it and was gone the rest of the night so be it.
The staff was pleasant upon check-in and this really was a quick stay; a place I needed to lay my head after a wedding, but other than that its not a place I would pick to stay otherwise as the property itself is in a very busy area off Jericho Turnpike & isnt a place I would want to spend much time at on site.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Ask LoveDemIslands about Hampton Inn Jericho Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pats1995, General Manager at Hampton Inn Jericho Westbury, responded to this review
26 September 2011
Thank you for taking the time to provide feedback on our hotel. I sincerely apologize for the unfortunate incident with the armchair in your guest room that took place during your stay. We have investigated the incident and have found a solution to the problem. We pride ourselves on meeting the needs of our guests so you have a rewarding experience at our hotel.

Please feel free to contact me personally in regards to any other questions or concerns you may have and I look forward to seeing you in the near future.

Gerry Dalmanieras
General Manager
516-997-2000
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Valrico, Florida
1 review
1 helpful vote 1 helpful vote
“Girls Week in NYC”
5 of 5 stars Reviewed 21 September 2011
1
person found this review helpful

Very nice hotel. The rooms were very spacious and very clean. Beds and pillows were also very comfortable. The breakfast was very good and the staff was especially very helpful and great to deal with especially Anthony. They recommended a great Italian restaurant to eat at for dinner and contacted cab service for us. Very convient to the LI train for our ride to Manhattan and the drive to Hampton was close. Only about a 20 minute drive from ISLIP airport. Thanks Hampton Inn for making our week in NYC a blast!

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sandra j about Hampton Inn Jericho Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pats1995, General Manager at Hampton Inn Jericho Westbury, responded to this review
22 September 2011
Thank you very much for staying with us. I am truely happy that you enjoyed our location and our staff!!
Thank for taking the time to rate us. We look forward to your return on your next trip to our area. Please feel free to contact me personally when planning your next trip to Long Island to assist you with all your requested accomidations!


Regards,

Gerry Dalmanieras
General Manager
516-997-2000
Gerry.Dalmanieras2@hilton.com
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Additional Information about Hampton Inn Jericho Westbury

120 Jericho Turnpike, Jericho, NY 11753
Price range (per night):* INR7,661 - 10,513

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