We were here to pick people from the JFK airport. The hotel is five minutes from the airport and one can take a free shuttle from the hotel to the airport. The rooms are clean and well maintained. The hotel charges for parking and wireless access are a bit steep and, in my opinion, unnecessary. The food in the restaurant is average as is the service.

I would strongly discourage anyone from staying at this hotel. The Hilton JFK in Queens, New York is extremely dishonest, the hotel charged me for an extra night that I was NOT there and the hotel will not remove the charge.

My companion and I checked out on Sunday, May 20th. I reviewed my statement at the checkout counter and everything looked okay. I get home, I check my account two days later and found that the hotel posted a charge on my banking account for an extra night-- stating that we stayed through Monday, May 21st (which was not true, we left on Sunday!). The hotel charged my account an extra $250+ for a night we weren't there!

On 5/24, I called for a manager, and the line was passed off to several staff-- I never spoke to a manager. Finally, I spoke to a woman named Adrienne (operator) who told me that there was a credit posted to my account for the exact amount I was overcharged. I asked her why I was overcharged for an extra night and she told me she didn't know. I asked her if there was a confirmation # associated with this "credit" and she told me no, but that I could call my bank to verify it and that it could "take a few days to show up". I called my bank on 5/29 to verify this supposed "credit" and the bank told me there was no such thing on record.

I am still waiting on this credit for over $250 to show up, and I am very upset that this amount of money was wrongly taken out of my account-- very sneaky!!!

I am very disappointed with the business practices of the Hilton JFK in Queens, New York. I never plan to return this hotel, and plan on telling everyone I know about this incident. Also, I would advise those who DO stay at this hotel to closely monitor their banking accounts for mistakes/extra charges.

Hilton JFK? Never again.

Stayed for one night after a late arriving flight into JFK, can be confusing as there is more than one Hilton at the airport. Use the free shuttle bus from the airport, drivers very helpful.
Check was very swift which is what you need when arriving late. Rooms very well decorated and comfortable with good bathrooms. Can be noisy as people coming and going at all hours due to the nature of an airport hotel.
Breakfast buffet was disappointing but alternative is the starbucks coffee bar in the lobby, coffee was poor though!

I stayed at the Hilton JFK for a night between flights. I was looking forward to the stay as I had previoulsy had dissapointing experiences in the area and I had heard this hotel was newly renovated. The hotel itself is lovely, the room was very comfortable and the airport view was a treat. I have a personal obcession with air conditioning and quiet rooms. As luck (my luck) would have it, the air conditioning was not working but a maintenance person came and fixed it quickly. Alas it was so noisy there was no way I was going to get any sleep. I cooled the room and fell asleep. All good. In the morning I woke to hammering and banging from next door or above my room. I turned on the air con and that drowned it all out :-) almost commical. When the air con went off, I could in fact hear the neighbours air con unit growling away. Hopefully they can upgrade these units or fix the noise before my next visit as the hotel and the staff were indeed very nice.