I stayed here for an overnight after several delays/cancelations got me to JFK too late for my connectin home. The Air Train to Federal Circle took a while, the I had to wait 45 minutes for the hotel shuttle before calling. The hotel itself was decent, but the room was noisy and right on the highway -- not what I'd expect for an SPG Gold member -- and the hallways looked shady. One room door was propped open, but I didn't risk looking in! Housekeeping came in at 6am as I was getting dressed and told me her list shied the room as vacant! The best parts were the friendly restaurant staff and free Wi-Fi.

we arrived at 2 am after a very long flight,
stayed 2 days just to recover jet lag before another 8 hr flight,,,as a platinium spg member, we expected a decent room, but was put into a room opposite the lift and open plan club room, this area is always very noisy, we asked and was changed to another room, at 3 am. the second room was clean and comfortable a bit like ralph lauren style, however the tv was broken.
Exhausted we went to sleep. As always the bed was fantastic as expected, the bed and pillows were great as we have come to expect., The free breakfast for club guests in the club lounge was closed and we were told we could eat in the main dinning room in the morning but due to our late arrival we skipped breakfast, then we changed rooms again as tv could not be fixed. At this point we were very tired and dissappointed at been moved around the hotel. The printer in the club loung was broken so had to resort to the link room,. my wife and i can understand how various problems arise in hotels but felt we were very let down up at this point. Until we met Marvin and George behind front desk, these two gentlemen tolally restored my faith in the JFK SHERATON . Before i had even started to tell them of our woes, Marvin had offered us a complementary dinner in the restaurent that evening, i have to say that we thourghly enjoyed dinner.Friendly courteous and lovely food,..Marvin restored the status quo here, and i would return knowing he was stil lhere.

regards
eamonn courtney
ireland

We had an international trip and stayed here before leaving. Wat a great hotel. Staff is amazing..the Club Level is top notch, the shuttle to the airport is convenient (hard to find when you land) , food was very good, rooms very modern and quiet!
Great spot

All the reviews on tripadvsor are correct. Wished I had payed more attention. Do not stay at this hotel. This is NOT Sheraton standard.