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Marriott Islandia Long Island – reviews, photos

3.0 of 5
3635 Express Drive North, Islandia, NY 11749
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Marriott Islandia Long Island
Marriott Islandia Long Island
Marriott Islandia Long Island
Marriott Islandia Long Island
Marriott Islandia Long Island
Marriott Islandia Long Island
Ranked #2 of 2 hotels in Islandia
3.5 of 5 stars 74 Reviews
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74 reviews from our community

    Trip type
Traveller rating
    17
    27
    19
    6
    5
Date Rating
Pittsburgh, Pennsylvania
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Just OK”
3 of 5 stars Reviewed 10 January 2012

We traveled to Long Island for a wedding. The couple reserved a block of room at the Marriott Islandia Long Island. I was very excited when I found out it was a Marriott because Marriott means quality and we are reward members. This is not your typical Marriott. The room was ok, the bathroom was not nice. It is definitely an older property that the Marriott acquired. They REALLY need to update the bathrooms and doors. The bathroom door was painted over and you could see the chipped wood at the bottom. The bed was the usual comfy Marriott bed. The room was clean. Our door key stopped working, we could not get into our room. Had to call the front desk. They sent someone up quickly, which was great, but he wasn't able to fix the unit. He had to go get tools and take the unit apart to put new batteries in. He was very nice and worked as quickly as he could. All in all, it was a nice stay, room was clean, staff was friendly, and would stay again. I just suggest an upgrade of the bathrooms.

Oh yeah... request a room away from the entrance to the stairs and the maids station. It gets noisy with the door slamming shut every time it's opened.

Room Tip: Stay in a higher floor, if you are overlooking the interior of the hotel, it can be loud because of...
See more room tips
  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MrsLucas06 about Marriott Islandia Long Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
long island, new york
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Perfect for the Night”
4 of 5 stars Reviewed 5 January 2012

Stayed here for a friends wedding. Rooms were nice and large. Bed was comfortable and the best part about it was that they left the bar open for us at night.

I would definitely stay here again if I was in need of a hotel on the Island.

Stayed September 2011, travelled with friends
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Ask frankieb6024 about Marriott Islandia Long Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tokyo
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent treatment over misunderstandings”
5 of 5 stars Reviewed 27 December 2011

Booking.com had errors regarding what we thought was free Internet and free breakfast. Also contact email was wrong. Mariott corporate site had wrong transportation info, although when I wrote them, they included the correct info. Also, Mariott Corporate site said they could not contact the hotel, we had to, due to contractual obligations with Booking.com.

All was made ok by Bruce when we got there. He apologies for the confusion and waived the fees for breakfast and Internet for our 4-day stay.

Rez, one of the waiters, was excellent, as we're most of the staff. When we could not get a soda machine to accept our bills, staff apologized and gave me a fee bottle.

One newish waitress in the lounge was a bit clueless about the fact that we were waiting for her to bring the next dish while my wife had not finished her soup. Even when we explained that we were happy to get the next dish right away, she seemed to think both people had to be finished before she could bring it.

In fairness, the dinner is normally in the restuarant but for some reason it had alreaady closed, and I think she was used to working in the bar. So it was no big deal.

In short, almost perfect

paul from japan

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Paul A about Marriott Islandia Long Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce Atabek, General Manager at Marriott Islandia Long Island, responded to this review
29 December 2011
Dear Paul,

I wanted to take a few minutes to thank you for your review. I really appreciate your comments. We don’t always get to hear constructive and helpful criticism. I truly believe you as a guest, has ten maybe more times better observation than us because you live and experience those positives and negatives.

Again, I thank you for your comments and we hope to serve you in the future.

Sincerely,
Bruce Atabek
General Manager
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Pune, India
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great business hotel”
4 of 5 stars Reviewed 21 December 2011

- Rack rates are expensive, but corporate are good.
- Comfortable facility
- close to the highway
- Great breakfast

Room Tip: Rooms in the back can provide a good view
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  • Stayed January 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Shrirang J about Marriott Islandia Long Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Senior Contributor
28 reviews 28 reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Not Up To Marriott Standards”
3 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

The Islandia Marriot is fine, but that's as much praise as I will give it. It provides the minimum number of amenities that a full-service Marriott can give, and everything about the hotel appears to be the minimum that Marriott would abide for one of its hotels. My room was worn, the tub was stained and the coffee maker was dirty when I arrived. On the other hand, the bed was very comfortable and the staff tried to be as accommodating as they could be. Next time I am in the area on business, I will try the Sheraton nearby.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Il0vebaseball about Marriott Islandia Long Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce Atabek, General Manager at Marriott Islandia Long Island, responded to this review
24 December 2011
Dear Guest,

Thank you for taking your time and leave a review on TripAdvisor. As a member of Marriott family we strive for exceptional service. We take every single chance to improve our level of service and we are proud of our award winning hotel and quality of guest services.

I would like to apologize for the service you have received during your stay. I just want you to know, this is not our well known hospitality. We hope this unfortunate incident will not shake your faith on Marriott.

Again, please accept my sincere apologies and I hope you will give us another chance to serve you in the future. Excellence is the unlimited ability to improve the quality of what you have to offer. Thank you for always helping us to improve.


Sincerely,

Bruce Atabek
General Manager
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Additional Information about Marriott Islandia Long Island

  • Marriott Islandia
  • Islandia Marriott
Address: 3635 Express Drive North, Islandia, NY 11749
Price range (per night):* INR9,339 - 11,240

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