We made a reservation for two nights which was supposed to be a package, which included in addition to the rooms, two Urraca brekafasts plus a massage, we paid in total around MXN6,500 MXN. When we got to the hotel, we got vouchers and one of them was for an American breakfast instead of the Urraca breakfast, we did not complain at that moment because we were going to have the massage after one of the breakfasts and we did not want to have anything heavy (Urraca brekafast included Salmon), but in any case I had been charged two Urraca breakfasts.
On the second night, one person arrived and asked for the price of a room and it was 1,800 MXN, around 700 less than what we paid on average for each room excluding the massage.
On the day of the massage, it included a cup of moka cappuccino which they never took to the room, of course they did not deduct this from the final bill.
The room we stayed at is nice, but the bed is very hard, almost like sleeping on the floor, and after you wake up you end up with a back ache. The worst part, is that it is very noisy, from early in the morning you hear people who are having breakfast or when people walk down the hallway, the noise comes into the rooms very easily.
Staff at the Spa is nice, that was the best part of the hotel, the valet parking staff was good as well, the reception staff and the restaurant staff were well below average. Taking into account the cost of living of a city like Queretaro, this hotel is extremely overpriced and it is not worth what you pay.
- Dona Urraca Hotel
