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Hotel Real de Minas – reviews, photos

5.0 of 5
Constituyentes No 124 Pte. Col. El Jacal | Santiago de Queretaro, Queretaro 76180, Mexico
Hotel amenities
Hotel Real de Minas
Hotel Real de Minas
Hotel Real de Minas
Hotel Real de Minas
Hotel Real de Minas
Hotel Real de Minas
Ranked #13 of 20 Queretaro B&B and Inns
3.0 of 5 stars 27 Reviews
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27 reviews from our community

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Date Rating
Mexico City, Mexico
Top Contributor
158 reviews 158 reviews
Reviews in 31 cities Reviews in 31 cities
58 helpful votes 58 helpful votes
“So far from the center and weak service - just avoid it”
2 of 5 stars Reviewed 28 November 2011

When I read the reviews I got really scared but I had no choice since I was part of a group on this trip and it was booked this way.
The location is absolutely terrible: very far from the center by a big highway full of traffic, eg. can't walk to a restaurant at night - that already should suffice to avoid it.
The service was lame: we arrived late (8pm) and tired but it took forever to check in because they wanted payment in advance despite the open credit card they had already - not nice.
Then we went to their restaurant since we were 'prisoners' of the remote location. The onion soup supposedly French and 'gratinée' (as in cheese melted in an oven) was just water with an onion and a square slice of cheese melted in the micro wave ...
To be fair the room was OK (at least I had a remodeled one), very basic furniture but looked new. The next problems were still to come:
- foul smell coming from broken pipes from the bathroom woke us up at 3am
- teens screaming 10pm to midnight (call reception, they don't care after responding after you ring 40-50 times)
- teens leaving at 5am, banging their suitcases on every single steps (call reception, instead of going to help them move out in silence, they answer: oh yes they are leaving now - as in 'you should be happy')

The pool was nice and to show I'm not prejudiced against this brand of hotel (this is not a B&B by the way - I wonder why it is categorized as such), I stayed the night after at the Real de Minas in San Miguel Allende and it was much nicer and service was much better.

Room Tip: Ask for ground floor so that you can go in the garden directly from your window and also windows get...
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  • Stayed November 2011, travelled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Would not recommend it to no one, very bad hotel”
2 of 5 stars Reviewed 17 May 2011

My husband chose this hotel because of its renowned name, but it turned out very unpleasant experience. For a standard room we have paid 1400 pesos (US $120) per night with buffet breakfast while it's not worth even the half of that. The rooms are very old - first we were given a room with a window that does not open and a view on supermarket's parking. It smelt terrible with humidity, old carpet and furniture. Having seen that there have been many rooms with a view on the pool and big windows that open, we asked to change our room. After waiting for one hour and not willing to wait more, I decided to pick up the key of the new room myself and then return the key of the previous room. I can't say that the second room was better, the same old furniture, TV, beds with blankets that certainly date from 80's, just with nicer view and window that opens. Looks like the rooms have not been renovated since 1977 when the hotel opened.
Though they do have some renovated rooms with plasma TVs and tile floors, but according to a receptionist these have a higher price than standard, a category between standard room and junior suite. However, this extra category is not mentioned or cannot be booked neither on the website of the hotel, nor on different hotel booking websites. Probably it depends on the mood of a receptionist or pure luck.
We did not get any good sleep because of extremely hard matresses and pillows, we woke up many times because of ache in the neck and noisy air conditioning. In fact, it's impossible to sleep with the A/C turned on (see the photo attached).
The buffet breakfast was not as bad as rooms, but definitely not the best. I would have preferred to breakfast in a good chain restaurant like Toks or Chili's rather than in the hotel, but we have already paid for it. Quesadillas and eggs made in your presence were very tasty, breadrolls and pastry very fresh, but the food cooked in the kitchen like omelette, meat and vegetables did not look very good. But the worst were faded or rotten vegetables and fruits used for decoration. Would you like rotten grapefruit to be in the same tray as fresh cut melon? Is it not better to use plastic fruits for decoration if they don't want to throw away rotten fruits.
Another 'nice' feature of the breakfast - when we entered the buffet breakfast, we mentioned that it was prepaid. Nonetheless after finishing the meal, a waiter brought us a bill and spent about 20 min. to check in their system that our breakfast was paid together with the room.
In the 2nd floor of the parking many lamps did not turn on and at night it was completely obscure, so we had to move our car to the 1st floor.
The hotel is located 3,5 km from the city center which is not convenient for walking in the city center because you have to pay for parking in the center all the hours that you are outside the hotel.
All in all, very unpleasant experience, fortunately, we booked just one night and it did not spoil our impression of the beautiful downtown of Queretaro.

  • Stayed May 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Mexico City, Mexico
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“the best was the service”
3 of 5 stars Reviewed 28 March 2011

someone earlier wrote, the pool was small, but i've seen much smaller.
i had one of the 110er rooms, and though in my opinions they werent very normal,
it wasnt that bad. but i missed things like a fridge or extra-goodies in the bathroom (they only had lotion and shampoo).
i didnt try the restaurant but was excited because they have 24h room-service and 24h fitness center. you also have a air conditioner in the room, which is great.

  • Stayed March 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bohemienlola about Hotel Real de Minas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Top Contributor
100 reviews 100 reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Hotel en franca decadencia”
2 of 5 stars Reviewed 27 April 2012
Google Translation

  • Stayed April 2012, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guanajuato
1 review
“PESIMA HIGIENE Y TARIFA NO CONCUERDA CON EL TIPO DE HABITACIONES :(”
1 of 5 stars Reviewed 26 April 2012
Google Translation

Room Tip: Busquen sin duda otro hotel, hay mejores opciones que este, saludos y si se hospedan les deseo suer...
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  • Stayed April 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask LoriDurts about Hotel Real de Minas
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Additional Information about Hotel Real de Minas

Constituyentes No 124 Pte. Col. El Jacal | Santiago de Queretaro, Queretaro 76180, Mexico
Price range (per night):* INR3,467 - 4,418

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