Had several stays in this brand-new top notch hotel with a most friendly bilingual management and staff that made for very pleasant times in one of Mexico's most dynamic cities. With gorgeous views of Queretero, it is near to the airport, historic downtown, on the highway to Mexico City, and in the neighbourhood of extensive medical services equal to any offered in North America and a vast industrial base for business opportunities.

Location is good if you need to drive or take a bus to Mexico city early in the morning, it is right next to the highway and near to the bus station. Gym is small, but it is fine. They do have room service but it is not efficient, you have to call a couple of times to the restaurant so they can send you the menu...there isn't menus at the room as every other hotel.

But we'll have to wait for that. The facilities are brand new and quite classy. The staff is trying, but they sure seem inexperienced and lacking in training... i had a problem upon check-in, when they assigned me to a room that was already taken... and this happened after verification w housekeeping!! But the real problem happens at the rstaurant (which you have to use, since the hotel is soooo far out of town): staff is insufficient, very inexperienced and the operation sure seems larger than what they can handle. They seem to be trying, so management better get to training or other "not so good" reviews shall follow.

Casa Inn is a very modern and fairly efficient hotel. The elevators worked well, the breakfast buffet was good, and no problems with the service. I think they could do better with the TV offering . . . they have about 100 channels but the only one in English is CNN International. I know other hotels in Mexico offer regular (U.S.) CNN as well as Fox New Channel, etc., but Casa Inn does not. Also the gym is pretty small, but at least it's something. I think they could improve the lunch & dinner menu in the restaurant . . . almost no Mexican dishes! The location is on a hilltop, kind of distant from the town center, actually quite distant from everything, but that's okay as long as you have transportation available. All in all, a very comfortable stay.