I was last weekend, we arrive the saturday at noon and the room was very nice and clean, but the w.c. was clogged and became to make water in the sunday morning, so we complain on frontdesk and they move us to another room, this one was dirty, with a moist smell everywere, the bed still king size but without all the charm of the first room, the pillows used by someone else.
When checkout, we complain about the room, they don´t apologize; with the check we find out some hidden charges, like tips that we give in cash on restaurant and room service, they don´t have a suggestions e-mail or phone to make a formal claim...
So, We never mind return, Queretaro have so MANY NICE PLACES to stay with best service...
- Hacienda Jurica Queretaro
- Hacienda Jurica Hotel Queretaro
