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Crowne Plaza Hotel Long Island-MacArthur Airport – reviews, photos

3.5 of 5
1730 North Ocean Avenue, Holtsville, NY 11742
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Crowne Plaza Hotel Long Island-MacArthur Airport
Crowne Plaza Hotel Long Island-MacArthur Airport
Crowne Plaza Hotel Long Island-MacArthur Airport
Crowne Plaza Hotel Long Island-MacArthur Airport
Crowne Plaza Hotel Long Island-MacArthur Airport
Crowne Plaza Hotel Long Island-MacArthur Airport
Ranked #2 of 2 hotels in Holtsville
3.5 of 5 stars 83 Reviews
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83 reviews from our community

What travellers say about this hotel
  • Very nice(4)
  • Friendly and helpful(3)
  • Rooms are clean(3)
  • Breakfast buffet(3)
  • Sports bar(3)
  • Year Eve Party(3)
Traveller rating
    43
    6
    13
    6
    15
Only show reviews for Family (11) | Couples (31) | Business (17)
Date Rating
1 review
2 helpful votes 2 helpful votes
“Don't stay here, worst experience I have had”
1 of 5 stars Reviewed 12 February 2012 via mobile
2
people found this review helpful

I stayed here twice despite not having a good first experience. My first experience I had to be moved twice, the first room the heat/ac was not working and the second room had mold. When we finally got two the third room we were exhausted and frustrated and I barely looked the room. Despite all the frustration all they could offer us was breakfast. We stayed a second time due to other hotels rate and being sold out. I came down to the desk to ask for extra towels and overheard someone discussing seeing cockroaches in their room. I freaked out stayed the night then left the next day and spent the night at the Hampton. It was a bit pricier but well worth it. Your getting what you pay for, lesson learned.

  • Stayed September 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Raerae19 about Crowne Plaza Hotel Long Island-MacArthur Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, General Manager at Crowne Plaza Hotel Long Island-MacArthur Airport, responded to this review
14 February 2012
Dear Guest,
I want to apologize for the past stay that you received when visiting us here at the Corwne Plaza Long Island back in September. Since your last stay with us here we have changed over a a full new management team and underwent and finalized all renovations to the hotel. I want to assure you that the past experience and issues you had here are not the way we do business and would be happy to speak further with you to have you travel with us again and see the changes we have made.

Please feel free to contact me at any time.

Thank You!

Best Regards,
Cassandra Hartmann
General Manager
631-758-2900 ext 402
chartmann@cplongisland.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
“Nice, airy rooms, but service needs an upgrade”
3 of 5 stars Reviewed 27 January 2012

I have stayed at this hotel on three occasions and generally enjoy staying here. The front desk staff are helpful. I usually get upgraded to a suite which is nice. Having the extra room to conduct business is quite useful. The hotel is right off the Long Island Expressway exit #63, which is super convenient. The restaurant is currently being upgraded.

On the plus slide, the rooms have high ceilings and an open, airy feeling. The decor is a bit tired, but as long as the wireless Internet works quickly, I am happy. As a Platinum Ambassador, I get a welcome bag and free continental breakfast.

Unfortunately, during my last stay, I was not that happy as I did not get the requested wake-up call, which made me late to my appointment. Also, some of the lights in the room were not functional, the coffee machine had not been cleaned properly, there was no amenity kit waiting on the bed (as usual), and the room seemed not to have been serviced properly (empty bottle on the floor, hairs in bathroom). I registered my complaint with management and hope that this was a one-time occurrence.

I will most likely stay again because of the convenience and the value for the money.

Room Tip: The hallways are long, so you can request a room close to reception if you do not like to walk.
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask meanchat about Crowne Plaza Hotel Long Island-MacArthur Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, General Manager at Crowne Plaza Hotel Long Island-MacArthur Airport, responded to this review
1 February 2012
Dear Guest,

Thank you so much for choosing us here at the Crowne Plaza Long Island for your hotel accommodations when traveling to Long Island as much as you do. We appreciate your business and want to apologize for the inconveniences you received when here on your last stay. I assure you that the matter was handled by the management you passed this information on and the issue was corrected.

I would appreciate a change to talk with you so at your convenience please do not hesiate in contacting me as we only want to make your stay as accommodating as possible.

Thank you.

Best Regards,
Cassandra Hartmann
General Manager
631-758-2900 ext.402
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Setauket, New York
1 review
“They're really shaping up!”
5 of 5 stars Reviewed 25 January 2012

I started to stay here again because I was informed that they were under new management and a whole new staff. The hotel itself looks great. I purchased the New Year's Eve package and fell in love with the new staff, and they changes they have made.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, General Manager at Crowne Plaza Hotel Long Island-MacArthur Airport, responded to this review
1 February 2012
Dear Guest,

Thank you so much for taking the time to respond and share the great experience that you had with us here at the Crowne Plaza Long Island on your New Years Eve Stay. We are you choose us to bring in 2012 with you and ecstatic that you enjoyed your entire stay and the changes we have made.

We look froward to hopefully seeing you again soon!

Thanks again.

Best Regards,
Cassandra Hartmann
General Manager
631-758-2900 ext. 402
--
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Reading, Pennsylvania
1 review
“Execellent Stay”
5 of 5 stars Reviewed 6 January 2012

I stayed at this hotel over New Years weekend and had a wonderful time. The hotel hosted a couple of New Years events that looked like everyone was having a great time. On Sunday morning the General Manager came down and greeted everyone at breakfast. It's always nice to put a face to the person who is running the hotel. The room was gorgeous and the renovations are coming along great. I can't wait to come back and see the finished product.

  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rob L about Crowne Plaza Hotel Long Island-MacArthur Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, General Manager at Crowne Plaza Hotel Long Island-MacArthur Airport, responded to this review
11 January 2012
Dear Guest,

Thank you so much for taking the time to share your NYE experience with us here at the Crowne Plaza Long Island and so happy you enjoyed yourself. Thank you so much for the kind words on our renovations and as we enter the final stages we look forward to sharing them with you and hope to see you soon.

Thank You!

Best Regards,
Cassandra Hartmann
General Manager
631-758-2900
ext. 402

--
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Bayport, New York
1 review
1 helpful vote 1 helpful vote
“Bartenders make their own tip.....”
2 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

We attended the hotel for their New Years Eve party! My group had a very good time, however after the party was over, we continued drinking in the bar where 17$ mysteriously left the bar after paying for a beer.... when questioned the staff they could not give me an answer.. this happened to others in my group as well... Hotel in general was very nice..clean... breakfast was alright, not fabulous, just okay.. but if you want entertainment in the bar.. just put your change in your pocket... otherwise if you turn around for 1 second.. it will be gone.. the bar staff stinks!!!

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Loohoo63 about Crowne Plaza Hotel Long Island-MacArthur Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, General Manager at Crowne Plaza Hotel Long Island-MacArthur Airport, responded to this review
11 January 2012
Dear Guest,

I am so glad to hear what a great time you had at our NYE celebration and how you enjoyed your overnight experience. I do apologize for what occurred in the bar and would appreciate time to talk more of what happen as that guest service is not the type that we contact.

I look forward to hearing from you.

Best Regards,
Cassandra Hartmann
General Manager
631-758-2900 ext 402
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Hotel Long Island-MacArthur Airport

  • Crowne Plaza Holtsville
  • Crowne Plaza Hotel Holtsville
  • Holtsville Radisson
Address: 1730 North Ocean Avenue, Holtsville, NY 11742
Price range (per night):* INR5,891 - 8,448

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