I have stayed at this hotel on three occasions and generally enjoy staying here. The front desk staff are helpful. I usually get upgraded to a suite which is nice. Having the extra room to conduct business is quite useful. The hotel is right off the Long Island Expressway exit #63, which is super convenient. The restaurant is currently being upgraded.
On the plus slide, the rooms have high ceilings and an open, airy feeling. The decor is a bit tired, but as long as the wireless Internet works quickly, I am happy. As a Platinum Ambassador, I get a welcome bag and free continental breakfast.
Unfortunately, during my last stay, I was not that happy as I did not get the requested wake-up call, which made me late to my appointment. Also, some of the lights in the room were not functional, the coffee machine had not been cleaned properly, there was no amenity kit waiting on the bed (as usual), and the room seemed not to have been serviced properly (empty bottle on the floor, hairs in bathroom). I registered my complaint with management and hope that this was a one-time occurrence.
I will most likely stay again because of the convenience and the value for the money.
Room Tip: The hallways are long, so you can request a room close to reception if you do not like to walk.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Dear Guest,
Thank you so much for choosing us here at the Crowne Plaza Long Island for your hotel accommodations when traveling to Long Island as much as you do. We appreciate your business and want to apologize for the inconveniences you received when here on your last stay. I assure you that the matter was handled by the management you passed this information on and the issue was corrected.
I would appreciate a change to talk with you so at your convenience please do not hesiate in contacting me as we only want to make your stay as accommodating as possible.
Thank you.
Best Regards,
Cassandra Hartmann
General Manager
631-758-2900 ext.402
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC