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Days Inn Rochester Thruway/Henrietta – reviews, photos

2.0 of 5
4853 West Henrietta Road, Route 15, Henrietta, NY 14467
Hotel amenities
Days Inn Rochester Thruway/Henrietta
Days Inn Rochester Thruway/Henrietta
Days Inn Rochester Thruway/Henrietta
Days Inn Rochester Thruway/Henrietta
Days Inn Rochester Thruway/Henrietta
Days Inn Rochester Thruway/Henrietta
Ranked #8 of 8 hotels in Henrietta
2.0 of 5 stars 63 Reviews
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63 reviews from our community

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Date Rating
Keflavik, Iceland
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“extremely good price”
4 of 5 stars Reviewed 19 January 2012

Good place. I paid $42 (incl. taxes) in mid-January 2012. There are some seedy, filthy and smoke-filled motels in the area that charged over $50 on the same day. My only complaint with the place were a few dingy spots in the shower - but minimal, really, it wasn't extremely gross or anything.
The room and the bed were very clean. Room has a mini-fridge, a microwave, a coffee machine, TV set and alarm clock. Shower drain works well, so you are not standing in a puddle of filthy water. Heater took about 30 mins to warm up the room - but once it was warmed up, it worked well. Tom the concierge was very friendly. Definitely recommend.
Didn't try the "free deluxe breakfast" - but I do doubt it's particularly deluxe. ;) But for $42 who cares!?!?

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Scary!”
1 of 5 stars Reviewed 11 January 2012

As a solo female traveler, did not feel safe at this hotel. It looked like a setting for a horror movie. Shortly after settling into my room a strange neon light began reflecting on the wall. Pulled back the curtains to find a police car in the parking lot. Not sure what was going on but they were there for about an hour. The room was extremely tiny, even for a 5-foot female such as myself. The bed took up the whole room, bathroom was the size of a closet. The mattress was covered in a squeaky layer of plastic. Very scary and surprised I got out of there alive!

  • Stayed January 2012, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
“Bed Bugs and Filth”
1 of 5 stars Reviewed 16 November 2011
1
person found this review helpful

Avoid at all costs! My husband and I booked a room here this summer on our way back to Ohio from the Finger Lakes. We wanted to stop over to Niagara Falls the next morning and then make our way back to Ohio. It looks run down, and the little bar attached to it doesn't look any better. When we got in the room, I knew I didn't want to take my shoes off. I always check immediately for bed bugs (you'll see little black dots on the mattress, especially close to the headboard). I almost shrieked - I've never actually seen them! It was horrifying. The carpets were stained, as were the bed sheets and the chair. I didn't want to touch anything. My husband grabbed our bags and we went to the front desk. We told the front desk woman we wanted to leave because the motel had bed bugs, and without a word she gave us a refund.

Don't believe me? I took a picture of the mattress with my phone. Please don't stay here!

Please, spare yourself. Go stay at the Microtel (they're not high on my list but they were bed bug free),

Room Tip: Don't choose any rooms here.
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  • Stayed July 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ankur Patel, Public Relations Manager at Days Inn Rochester Thruway/Henrietta, responded to this review
7 December 2011
I'm sorry for the inconvenience that you have experienced with your stay at our hotel. Every complaint for bed bugs that we receive is logged, and the very next day we call our pest control service and have the room and adjacent rooms treated. We also have regular monthly treatments for bed bugs to prevent these incidents in all the rooms, unfortunately though some cases can slip through.

As for the cleanliness of the room, there is new management, and currently we are working on renovations. And, also we have been working with our housekeepers to improve the quality of our rooms. We would love for you to come back and see how much change there is/will be at our hotel. Feel free to contact the hotel and speak with to redeem a stay on the house.

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Run! Run away fast!”
1 of 5 stars Reviewed 5 November 2011 via mobile

When you pull into the parking lot it looks abandoned. Not one car in the parking lot. Dark. Scary. The bar looks like an old abandoned saloon both inside and out. The pod we stayed in smelled like chlorine. The room was extremely old. No upkeep had been done since it was built. The inside door had the cover ripped off. The bathroom had mold in the corners of the ceiling. The fire alarm goes off when the heat is on (happened in more than one room). Someone else we were with was given a key occupied by another couple. Another person's key would not work in their door and the management could not open itso they used a blowtorch to open the door. That will probably never be fixed. Not worth $46.00. Not worth it if they paid you $46.00!

  • Stayed November 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Andrew Patel, Front Office Manager at Days Inn Rochester Thruway/Henrietta, responded to this review
21 December 2011
It's sad to hear that your stay with us was met with complications. I understand your frustration at the situation, but I would like to inform you that as of November 1st, the property has changed management. As part of the new management we have begun renovations. We hope that you will give us another chance, under this new management, to show the changes that we have made, and plan on changing in the near future.


Andrew
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Elizabeth City, North Carolina
1 review
“the worst hotel i have ever stayed in”
1 of 5 stars Reviewed 10 October 2011

The first room he gave us behind the door there was alot of mold behind the door and in the parking lot right outside the room there was a used condom on the floor. The second room we received smelt like an old basement and you could smell mold once again. The room just seemed dirty i went and bought my own towels and washcloths because i didnt trust theirs and i used one of theirs to lay in the tub because the tub was old and stained. the tile in the bathroom had black mold in it, the cover on the toilet bowl had mold and so did the air vent. we end up leaving to go to a family event and when we returned we asked to speak to the manager and was told to that he wouldnt be in until the next day. so we once again asked to get another room and was told that he had none available therefore we sucked it up and stayed in the room due to it being so late in the night. The next day we went to the front desk and told him we wasnt staying in that room another night because the smell of mold was overpowering the room so he gave us a key to another that was not yet cleaned but we understood that once we came back from our family gathering the house keeper would have cleaned it.That room smelt ALOT better and the bathroom was alot cleaner but before we left we took a pen and marked the soiled sheets and pillow cases to ensure that the housekeeper changed them from the last guest that was staying there. Later that night once we returned we again went to the front desk and asked to speak to the manager and the man at the front desk is going to tell us that he is the manager.... Mind you this is the same guy that we were talking to all day the day prior and the same guy that told us that the manager will be in the next day to repay us for the problems we were having at the hotel. so either he has a twin or got a promotion over night we still havent figured it out. The now "manager Tom" is going to tell us that we have to pay for the room because we slept in it and said if we didnt like it we shouldve left. But he knew that we drove 16 hours from Ga and it was the middle of the night and he had no other rooms to put us in... we told him that the rooms were awful and he said he wouldnt know because he doesnt walk his rooms. we couldnt understand how are you the manager of a hotel and you have no clue what your rooms look like. so after that comment we decided we were not going to stay there that night despite the fact that our new room was a great improvement. We went to the room to wake up the kids and realized that housekeeper made up the bed with the same soiled sheets and pillow cases that the last guest were sleeping on. The only reason why we knew that was because we put the pen marks were still there. This place is just NASTY!!!

Room Tip: just go to another hotel... you get what you pay for with hotel and you are better off paying a litt...
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  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Days Inn Rochester Thruway/Henrietta

  • Rochester Thruway Days Inn
  • Henrietta Days Inn
Address: 4853 West Henrietta Road, Route 15, Henrietta, NY 14467
Price range (per night):* INR2,779 - 4,558

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