Avoid at all costs! My husband and I booked a room here this summer on our way back to Ohio from the Finger Lakes. We wanted to stop over to Niagara Falls the next morning and then make our way back to Ohio. It looks run down, and the little bar attached to it doesn't look any better. When we got in the room, I knew I didn't want to take my shoes off. I always check immediately for bed bugs (you'll see little black dots on the mattress, especially close to the headboard). I almost shrieked - I've never actually seen them! It was horrifying. The carpets were stained, as were the bed sheets and the chair. I didn't want to touch anything. My husband grabbed our bags and we went to the front desk. We told the front desk woman we wanted to leave because the motel had bed bugs, and without a word she gave us a refund.
Don't believe me? I took a picture of the mattress with my phone. Please don't stay here!
Please, spare yourself. Go stay at the Microtel (they're not high on my list but they were bed bug free),
Room Tip: Don't choose any rooms here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 December 2011
I'm sorry for the inconvenience that you have experienced with your stay at our hotel. Every complaint for bed bugs that we receive is logged, and the very next day we call our pest control service and have the room and adjacent rooms treated. We also have regular monthly treatments for bed bugs to prevent these incidents in all the rooms, unfortunately though some cases can slip through.
As for the cleanliness of the room, there is new management, and currently we are working on renovations. And, also we have been working with our housekeepers to improve the quality of our rooms. We would love for you to come back and see how much change there is/will be at our hotel. Feel free to contact the hotel and speak with to redeem a stay on the house.
Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC