This review is long overdue. We used the Wingate Inn for our wedding in March 2006.
We initially met with Cynthia Bevington to tour the hotel and hear about the arrangements to block rooms. I got the paperwork by e-mail and sent it back before Christmas. We blocked 30 rooms and the grand bridal suite. Some of the guest rooms were booked before the invites even went out. We got a price of $139 for our guests which we thought was okay for NY – although I have to say my uncle’s wedding hotel block in Atlanta in August 2005 was like $49 for a double room & $69 for a suite. The $139 price included breakfast for the guests. My bridesmaid were with me the night before the wedding and we had our breakfast delivered to the grand bridal suite the morning of the wedding.
We had some issues with Wingate prior to the wedding but in the end we (as well as the guests) were happy with the hotel – especially the shuttles and the location by the mall, restaurants and of course it’s close to the reception hall we picked.
We were given one free shuttle van (seats 14 passengers) to and from the wedding per 15 booked rooms. We also got a 3 hour bar package (the bar normally closes at 11 p.m). but we had it open for 3 hours for our after party. The bartender ended up shutting down early – about 45 minutes early in fact - but I was tired after being up all day anyway and did not protest.
I ended up dealing with Jessica Pollaro just after the Christmas holiday since Cynthia was on vacation. It seems that the block agreement I had sent was lost so our rooms were not blocked nor were our suites blocked. I scanned in the new block agreement and sent it by e-mail the second time instead of faxing. It really did not cause an issue for our guests since they were still given the discount rate since our block was in the system but just with no rooms allocated.
We did not end up with the bridal suite, room 501, that we blocked for the wedding night but Jessica did give us the grand bridal suite for the night before the wedding and we had the staff consolidate us into another bridal suite (room 322) for the night of the wedding. They moved our things after we left for our wedding. Jessica gave us suite 322 at no charge.
We would use the Wingate Inn again and our guests had no real complaints. My maid of honor left her Memoirs of a Geisha book in the bridal suite and never got it back. She also did not get a call back after calling the hotel and speaking with someone the morning we checked out. She bought another copy just to finish the last 50 pages of the book. My husband called about some of our huggable hangers that he left in his room (that he used the night before the wedding) and he never got them back nor did anyone from the hotel follow up after he spoke with someone within a few hours of checking out. All of this is minor and would not stop us from using the Wingate again.
Two of my bridesmaids stayed in the grand bridal suite with me the night before the wedding and all 3 got ready there the morning of the wedding. The bathroom is enormous and they loved it.
The issues with our family were just as minor. One cousin who booked early was told there were no doubles available. She called me about, not the hotel. She told me that she booked very early. I recall her calling me about the hotel info. before we sent the invites out. The mix up may have been because the signed block agreement was misplaced/not received. I sent it again once I was back in NYC after spending the Christmas holiday in VA & GA. Nonetheless, Wingate said they would put a roll away cot in that room at no charge.
One aunt was not happy about having a handicapped accessible room. It was likely my fault since I told Jessica that my uncle booked 2 rooms (one for his sister & mom and one for him and his wife with MS). I noted that they do not normally request a handicap accessible room but his wife had a mild stroke a few weeks before the wedding and could not use her cane.
I was not sure if they would want a handicap accessible room so I just left it open to them to ask at check-in. They did not request the handicap accessible room and ended up in the standard room and my aunt by default was in the handicap accessible room. I think the hotel was full by that day and in any event my aunt complained enough that she or someone in the family finally asked that she get a different room and my grandpa (her dad) ended up in the handicapped accessible room and had no problem with it.
This was a great location for our wedding guests and after party. We would recommend them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC