Lets see, on arrival, the lobby was sweltering hot (should have enjoyed it while we could!). tDespite booking a smoking room with river view online, we were given a second floor room with a view of I-90. The room had no ashtrays, no fitted sheets on the bed, only 2 towels, no bathmat, and no blanket on the bed and only 2 lumpy, ancient pillows on the bed. Oh and did I fail to mention that the A/C was stuck permanently on an the entire room was like a fridge!!! The knobs on the antiquated A/C unit were completely missing!
When the front desk was called the phone rang 14 times despite the fact the the place was mostly vacant and the desk clerk had little to do.
When I lodged my complaints, with him in person, he was sitting at the desk with the phone just inches away! I was given the ashtray, bathmat, 2 towels, and was told I would need to wait until housekeeping staff arrived for the blanket and pillows. Before using the bathtub, I washed the soap scum ring off with not one, but 3 or 4 antibacterial wipes!!!! ewwww....all of them were brown and filthy by the time I was done.
Given the choice between staying in your car on I-90 and sleeping in a service area and staying here....stay in your car! Heck stay in your car in the breakdown lane!
- Fultonville Econo Lodge
