My boyfriend and I came here for a weekend getaway. I went to the lobby to check in becaue the room was in my name, and I was told that I was not found in the system anywhere showing I booked a room. I provided my information and confirmation number to the desk clerk and was told that confirmation numbers don't really mean anything here, but not to worry they have plenty of rooms available. I said that's not the point, you gave me a # and I gave you my credit info so that means my information is just floating around now. After that we went up to our first room to find that it was a pig sty. There were french fries in complete view on the floor near the bed, empty beer bottles and boxes of cigarettes on our balcony windowsill, a black ring around the toilet bowl seat, an open half bottle of vodka and a can of beer left in the mini fridge, cobwebs in the corner of the ceiling and a sticky coating of something gross left on the night stand and only one towel in the bathroom. I also requested a smoking room and they gave me non smoking. I quickly went down to the front desk and told the desk clerk of the situation. He said wow I can't believe this and said he would switch our room and give us extra towels. We go over to our secpnd room and it was just as bad. It looked cleaner, but when we pulled back the blankets the sheets were so wrinkled on both beds that we could tell they were slept in and never changed. One the beds had a nasty stain in the center of it and the other bed had a pillow with red spotted stains all over the pillow case and bugs flying around. At this point I was furious, We left room and went to dinner and to check the area for other vacant hotels because it was so gross staying there and I didn't feel safe. We lucked out and I booked us in a beautiful Holiday Inn Express Hotel 7miles down the road. When we came back to get our stuff and get my refund, the night staff who took over was completely unprofessional looking (the younger girl had greasy hair was wearing a stained gray zip hoodie over a tank top that you could see her breasts almost coming out. The older lady was wearing a ripped red Mickey Mouse t-shirt and black sweatpants) as well as unfriendly. I spoke to the girl explaining the whole situation and told her I was completely dissatisfied with the services. I heard in the background an older lady yell out that I was liar and that I stole her towels. She came out and said that the guy on duty before her told her that we left. I looked at her and said How did I possibly steal your towels if I'm standing here and do you think I would really pay for a 145.00 and just leave with out staying? She looked at me and said oh you do have a point. She gave me my refund with out hesitation, and didn't even try to compensate for any of the trouble we went through. The only nice thing about this place was the view of the Mohawk River and Dunkin Donuts was right on the property To bad it was such a dump that it couldn't have been enjoyed. So after all of this my recommendation is DON'T STAY here. Our saving grace was the big neon sign across from the Econo Lodge AKA "Bate's Motel" for the Holiday Inn Express 7 miles away. If you get off at the exit just keep going, Don't waste your time and money on this motel, for lousy service, nasty rooms and sence of discomfort and almost fear (for possibly waking up with bed bugs, or catching something nasty for the lack of hygiene the over motel had including the staff) For just a lil bit more money, the Holiday Inn will make you feel at home, give you quality, friendly service, a beautiful clean looking and smelling room and sence of safety.

We book this through choice hotels and were totally upset by our night!! went to visit family a few towns away. came to check in ( have to say that choice hotels allowed to prepay so we did) was given a hard time at check in even though we had a receipt showing we had paid they tried to charge us again! then when I refused to pay again they put ME on the phone with Choice Hotels there corp. office. after waiting on hold for a long time, they finally worked it all out! then we got to the room there was three sheets of toilet paper on the roll so we called the front desk requesting toilet paper be brought up along with extra towels. they said sure 3 hours later we had to call again person on the phone said you never called!! then I put my daughter in the bath..... the most disgusting water( it was brown ) I had ever seen poured out of the facet! I had my kids use the bottled water to brush there teeth with in the morning! then there version of Continental breakfast is day old donuts frozen from the night before. they told us that that coffee was not ready and the donuts were not defrosted!! gross!! Now for the good the river is beautiful and the balcony does over look this!! they do offer free WiFi and dunkin donuts is right in the parking lot! Not enough positives to out weight all the negatives! I would not advise anyone staying here. They proceed to be very nasty to us when we left. I am not a negative person by any means but the experiance left a lot to be desired!! and the people who manage it are rude and nonprofessional to boot!!

Lets see, on arrival, the lobby was sweltering hot (should have enjoyed it while we could!). tDespite booking a smoking room with river view online, we were given a second floor room with a view of I-90. The room had no ashtrays, no fitted sheets on the bed, only 2 towels, no bathmat, and no blanket on the bed and only 2 lumpy, ancient pillows on the bed. Oh and did I fail to mention that the A/C was stuck permanently on an the entire room was like a fridge!!! The knobs on the antiquated A/C unit were completely missing!
When the front desk was called the phone rang 14 times despite the fact the the place was mostly vacant and the desk clerk had little to do.
When I lodged my complaints, with him in person, he was sitting at the desk with the phone just inches away! I was given the ashtray, bathmat, 2 towels, and was told I would need to wait until housekeeping staff arrived for the blanket and pillows. Before using the bathtub, I washed the soap scum ring off with not one, but 3 or 4 antibacterial wipes!!!! ewwww....all of them were brown and filthy by the time I was done.
Given the choice between staying in your car on I-90 and sleeping in a service area and staying here....stay in your car! Heck stay in your car in the breakdown lane!

Unless you are desperate, do not stay at this place! We would have rathered sleep in our car. The room smelled of stale smoke, the number of flies in the bathroom evidence the lack of cleaning and the "view" they advertised would not have been so bad had we been able to see through a clean window and the property not been so let go. When we went for breakfast, we had to keep telling the desk guy to fill up fill up the coffee, get up napkins, etc....he acted put out. We could not help but notice a picture of the property back in it's hay day and comment about how unfortunate it was that the owners had let so much go. Frankly, if they are that lazy about do a decent job, they should close down.