To be short: We stayed last summer and brought our cat. She slipped out so when we got back to the room we went to the front desk. They said they saw her roaming the halls, kept her for a bit, took a picture of her...then released her because they thought she was a stray. We went crazy--she was 17 at the time and on thyroid meds. AND they knew a cat was in that room because we told them in advance and had to sign something. We looked for her all night and were distraught. They acted like we were at fault. Thank God in the early morning she was found by the maintenance man. Just be aware.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 October 2011
We strive to provide our guests and their pets a clean, afordable and safe place to stay. On this occasion our staff found a cat roaming our halls. For the health and safety of our guests especially those with allergies we have a pet policy. Our pet policy states the owener is responsibel for their pets at all times. When we find a pet roaming the halls we try to contact the reristered guests who have registered their pets with us. We did just that and were unsuccessfull locating the owner. The cat did not have any identification tags on it and was thought to be a stray that had wondered in. We then removed the cat from our building. Once we were aware the guest pet was missing which was many hours later durring the middle of the night we did send a staff member to look for it which was unsuccessfull in the dark. Once morning came we did have another staff member look for the cat and found the cat safe and returned it to its owner. This was a rare occurance and I'm glad had a happy ending. We hope if you are in the area again you and your pets give us another try.
Thank you,
Byron
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC