My sister and I stayed here to be close to family member. Although having some kitchen is helpful, it is no where near the value you would get at Homewood Suite or Staybridge (other equivalent hotels with kitchens in the room). They have no breakfast. They had no shampoo. They do not provide any sort of cleaning service unless you stay over 1 week (other hotels at least make your bed and change towels). The inside of the building smelled a bit dingy. They make you pay $4.99 for internet access. It's overpriced for what you get.

What was worse was that when I returned and reviewed my credit card charges, I realized the hotel double charged me. I immediately contacted my credit card company. I also called this hotel. What did they say? They asked me for my phone number and said they would call me back. After 15 minutes of waiting and fuming, I finally called back to ask whether they were going to reverse the charge. The woman sounded rather exasperated and said she already reversed the charge. I asked for confirmation of the reversal. After more exasperated sigh, she asked for my email. I got an invoice that showed 2 different charges and 1 reversal.

After that, I called Expedia to lodge a complaint because this is ridiculous.

If (1) you don't mind having to check your credit card charges to make sure you aren't getting double billed, and (2) you don't mind a bit of dingy smell or ambiance that makes it obvious it's not the cleanest in maintenance, I suppose you can stay here. Personally, I would have picked another hotel that's cleaner, actually gave some breakfast, had free internet access, and did not feel like they were screwing me over financially. But that's just me.

We booked the room through expedia and the room was already paid for but the staff @ Extended Stay charged the credit card again on the credit card they require for incidentals. They charge for internet access, the hallways & elevators are always dirty & it looks like the staff go out of their way to double charge the guests. Not happy & the operating under Chapter 11 really shows in the shoddy service.

This was my first stay in extended stay america. The place was clean and front desk people were awesome. The price was little on the higher side but its worth for the money. The room is small but have everthing for families to stay for short period of time.

I liked the room. Clean. Attractive. Well-maintained. The staff were very helpful. I would highly recommend Extended Stay in Elmsford NY.