Never stayed at an Extended Stay, caught major attitude from front desk. Girl was an absolute crack head. First room she checked me into hadn't been cleaned, dirty towels still on the shower etc. Next room, was "cleaned" but was even dirtier then the first. Smelled like some had been making porn movies. I couldn't run out fast enough! Went to check out and "Crack head" simply said. "your all set". Went to the nearby Red Roof, so much better. Had a take a shower to wash the filth off me from even walking into the Extended Stay Syracuse. My advice to anyone thinking about staying there. DON"T.

I stay here (and other hotels in the area) on a semi-regular basis. On previous occassions it's been average. I found out a year ago that they kept my credit/debit card information on file and asked them to take it off. A year later, I found out that they now maintained information for 2 of my credit/debit cards. Haven't there been enough people hacking into the credit card companies systems much less hacking into the hotel's systems? They also keep other personal information (room preferences) as well.

I had loud neighbors from 9 pm until 12:30 am and I had to ask customer service twice to talk to them. At 4:30 pm the next day my neighbors were loud too. They turned the music volume down after talking to customer service the first time though.

Other than this...it's an average motel. Room service once a week, cable channels (if that), no shampoo, your basic kitchen (stove, dishes, sink, microwave, toaster, coffee pot, fridge, etc.) is provided, no dish detergent in the room, iron board provided, and that's all the "positive" things I can say. Hope this helps.

My company booked me here for a month stay. I'd never stay here on my own dime. The staff is terrific- genuinely friendly and accommodating -- and the hotel is clean, but it's low budget, bare bones, and everything is of the cheapest quality. There are zero amenities, aside from free Internet. There is no place to gather. There is no gym, no business center. The "fully equipped " kitchen consists of a two-burner top, one pot, one frying pan, a paring knife, and a few utensils from the dollar store. The maid comes once a week and does a desultory job at best --- literally passing a rag over the stove top and sink, but not actually cleaning either. You get two cheap, thin towels a week, unless you go to the desk and ask for more. The walls are very thin and you can hear your neighbor's TV and phone conversations. Also, there are construction workers living here permanently, and although they are not inconsiderate, thanks to the thin walls, floors, and ceilings you can hear every early-morning clump of their boots. The room is basic; the blankets and linens are also cheap and not warm enough. This hotel is inexpensive and basic. It's not a bad place. But I find it uncomfortable and wouldn't stay here if I had a choice.

We tried to get into this hotel for the first leg of our vacation drive up to N.H. but it was completely full, so we had to book a room elsewhere for that night. Our stay at the "second choice" hotel was absolutely horrible. We were thrilled to be able to get a room at the Extended Stay America on our way back home because the rooms are really clean, the bed (which my husband used) was very comfortable, and the kitchenette allowed us to save money by being able to cook in our room. The use of wi-fi was the icing on the cake, although there was a charge of $4.99 that covered a 30-day period. Also, due to my physical condition, I have to sleep in a recliner instead of in a bed, and this is the only hotel chain that even offers a recliner. We stayed in an Extended Stay America when we traveled in Georgia and now again in Syracuse, NY. We will never stay anywhere else!!!