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BEST WESTERN PLUS Carrier Circle Syracuse – reviews, photos

3.0 of 5
6555 Old Collamer Rd. S., East Syracuse, NY 13057
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BEST WESTERN PLUS Carrier Circle Syracuse
Ranked #9 of 15 hotels in East Syracuse
3.5 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    8
    19
    4
    6
    2
Date Rating
Vermont
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Love this place !!”
4 of 5 stars Reviewed 30 January 2012

We stayed here for a wedding in mid January. Our family took about ten rooms and we were treated quite nicely. Our room smelled smoky ; I think previous customers broke a few rules . I thought the rooms were chilly, but the extra blankets supplied took care of that. There was a woman named Becky in the dining room that went out of her way to care for us all each morning. She took special care to treat my mother with respect and dignity. I would return just because of her !

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nurphy about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Czarniewicz, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review
1 February 2012
Thank you for taking the time to let us know, as well as anyone reading our on-line reviews, what a positive experience you had while you were here. Our entire staff enjoyed having you and I let Becci know personally how she made your stay that much more enjoyable.
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nny
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“There are much better options”
2 of 5 stars Reviewed 30 January 2012

The hotel is really showing it's age and it might work for low budget travelers but we found it to be below our expectations. The pool was open but unheated for our entire stay. The DoubleTree across the street seems a better option.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask thousandislands2 about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Czarniewicz, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review
31 January 2012
I am truly sorry to hear that you had a less than satisfying experience while staying at our hotel and I would like to apologize for not exceeding your expectations.
We appreciate ALL of the feedback we receive from our guests. While it's our goal to make sure every guest is satisfied, this lets us know how we are doing and how we can offer a better experience for guests in the future.
Thank you again for taking the time to review.
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“Great spot to stop in a snow storm!”
4 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

My wife and I had to drive her parents to the Syracuse Airport to catch a plane to Florida, The plane left at 0530 hrs. so we thought we would just hang out at the airport and get a room the next night. Our plans changed when we hit a snow storm of the century and had to find a hotel at 2300 hrs the night before. The staff were friendly and very accommodating since we were going to have to get up at 0330 hrs to take the in-laws to the airport. The hotel is only 10 minutes to the airport. My wife and I then came back to the hotel and crashed until 0930 hrs. We went for a great complimentary breakfast and then spent some quality time in the room before leaving at 1130 hrs. The beds are very comfortable and the new shower head really takes the shampoo out,,,,if my wife likes it everyone else will, believe me!!!

Room Tip: Don't take a room facing the road in the winter. The snow plows were loud!
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kicker23 about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Last minute stay - would definitely be back”
4 of 5 stars Reviewed 11 January 2012

My family and I were driving to DC just after Christmas to spend New Years Eve prior to boarding a cruise ship in Baltimore. We left Ottawa a day earlier than planned to avoid potential weather issues. We left Ottawa at 2pm and on the 401 looked up hotels in Syracuse on the trustee iPhone 4. We found this hotel with a pool, a good rate and called to make a reservation for 2 rooms.

3 hours later we checked in and were in the pool. The kids loved the pool, we found the rooms to be quite comfortable and they had lots of room. We ate dinner in the restaurant, which was not very busy and the service we received was outstanding.

The breakfast was more than adequate and after eating our fill we were back on the road towards DC.

This hotel was great and will be a future stopover for us again if we ever need it.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Irwin_Vroom_Family about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Awesome!!!”
5 of 5 stars Reviewed 8 January 2012

Best hotel ever except a know it all maintnence kid named ken..eww hes creepy

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nina3205 about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger Doty, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review
24 January 2012
I want to thank you for taking the time to survey our hotel. I truly appreciate your candid response and assure you any issues will be addressed. Should you ever have any issues in the future while staying with us, please feel free to contact me directly, I would welcome the opportunity to resolve any concerns personally.
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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

  • Holiday Inn East Syracuse
  • East Syracuse Holiday Inn
Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Price range (per night):* INR5,058 - 7,448

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BEST WESTERN PLUS Carrier Circle Syracuse
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