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Hilton Garden Inn Syracuse – reviews, photos

3.0 of 5
6004 Fair Lakes Road, East Syracuse, NY 13057
Hotel amenities
Hilton Garden Inn Syracuse
Hilton Garden Inn Syracuse
Hilton Garden Inn Syracuse
Hilton Garden Inn Syracuse
Hilton Garden Inn Syracuse
Hilton Garden Inn Syracuse
Ranked #5 of 15 hotels in East Syracuse
4.0 of 5 stars 65 Reviews
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65 reviews from our community

    Trip type
Traveller rating
    23
    25
    10
    3
    4
Date Rating
Saratoga Springs, New York
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“An Overnight in Syracuse”
5 of 5 stars Reviewed 26 January 2012

I don't think we ever walked into a Hilton and everything wasn't perfect. We were promptly greeted and upgraded to a suite (Hilton Honors). The staff was very polite and excited to help us. The room was immaculate. It was very clean and comfortable. We had some dinner, drinks and breakfast the next morning. Again, everything was perfect. Highly recommend this hotel if your in the Syracuse area.

Room Tip: Join the Hilton Honors - Doesn't cost anything and you are always treated very good.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steven N about Hilton Garden Inn Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob McSweeney, General Manager at Hilton Garden Inn Syracuse, responded to this review
30 January 2012
Thank you for posting your review on your recent stay with us. Our guests feedback is very important to us. This information helps us to ensure our guests have an enjoyable stay with us.
We thank you for your kind words about our hotel and staff.
We look forward to having you on your next visit to Syracuse.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Forge, New York
Senior Contributor
45 reviews 45 reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
“Clean and Reliable”
4 of 5 stars Reviewed 20 January 2012

I stay here often, it's my port in the storm when the weather is bad or my flight gets in late and I am not awake enough to make the 90 minute drive home. The staff is always friendly and the rooms comfortable and clean. You will find a remarkable bar, the Wild Goose Pub, and and good food.

Room Tip: AA rates or call direct.
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Tekinidiver about Hilton Garden Inn Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob McSweeney, Front Office Manager at Hilton Garden Inn Syracuse, responded to this review
23 January 2012
Thank you for taking the time to give an honest evaluation of your recent stay at the Hilton Garden Inn Syracuse. We are very pleased to hear that we can provide a comfortable and friendly atmosphere. We look forward to your next visit with us.
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Portsmouth, New Hampshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Smokey room”
2 of 5 stars Reviewed 20 January 2012

Checked in at 945pm after flying into Syarcuse. The room was sooooo smokey. My eyes were burning it was so bad. I don't know how housekeeping did not noticed. I called the front desk and it was 25 minutes before they could get me a new room. I was not to happy to sit in that room for that long, while she checked in other people. I stay in hotels 4 nights per week. This was the first time I asked to change rooms. The second room was much better. Not up to the quality I expect from a Hilton.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask April G about Hilton Garden Inn Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob McSweeney, General Manager at Hilton Garden Inn Syracuse, responded to this review
23 January 2012
First, thank your for taking the time to give a review of your past stay. I am deeply sorry to hear that your stay with us was dissapointing. We appreciate this information and will use it to better improve the quality of stay for our future guests.

Once again I am very sorry for what occurred during your last stay. We hope you give us the opportunity to impress you in the future.
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Senior Contributor
36 reviews 36 reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
“Well run, generous rooms, in the middle of nowhere”
4 of 5 stars Reviewed 18 January 2012

Great hotel, my room was squeaky clean and spacious. Free WiFi, free coffee in the morning. All the staff is very friendly and attentive. Breakfast was $10 with excellent pastries and OK omelettes. Beds are comfy. Well stocked snack bar and Kiosk.

Location - not in walking distance to anything. This hotel is in a business park close to office buildings and other, similar hotels. Some restaurant choices about a mile from the hotel. The location isn't the hotel's fault but if you like an in-town feeling or walk to restaurants at night, look elsewhere.

For a hotel chain, very friendly and warm service. I was always made feel welcome. It does make a difference. Thank you.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Skelshy about Hilton Garden Inn Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob McSweeney, General Manager at Hilton Garden Inn Syracuse, responded to this review
23 January 2012
Thank you for posting your review on Trip Advisor. We do appreciate our guests feedback and comments to ensure our guests stays are enjoyable and comfortable.

What is unique about our property is that we are a full service hotel with a restaurant that is open for breakfast, lunch and dinner. With this our guests do not need to venture out and can enjoy our property's comforts of home.

We are pleased you did enjoy your stay. I will be sure to pass your feedback on to the staff.
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Watertown, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Excellent hotel!”
5 of 5 stars Reviewed 10 December 2011

Excellent hotel, clean spacious room, good breakfast, nice staff- I have paid much more for a lot less- I would recommend this hotel to my friends. keep up the good work.

After reading some of the other reviews...maybe I am a simpleton or maybe some of those other folks are just too picky! Don't let any of the bad reviews turn you away, this is a nice place.

Room Tip: It is not very close to downtown.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rodboro about Hilton Garden Inn Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob McSweeney, General Manager at Hilton Garden Inn Syracuse, responded to this review
20 December 2011
Thank you for posting your comments with Trip Advisor. Our comments comments and feedback are very important to us.

We are pleased that you had enjoyable stay with us. I will be sure to share this with the staff.

Thanks again
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Additional Information about Hilton Garden Inn Syracuse

  • Syracuse Hilton Garden Inn
  • Hilton East Syracuse
  • East Syracuse Hilton
Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Price range (per night):* INR6,114 - 10,616

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