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Embassy Suites Hotel Syracuse – reviews, photos

3.5 of 5
6646 Old Collamer Road, East Syracuse, NY 13057
Hotel amenities
Embassy Suites Hotel Syracuse
Ranked #8 of 15 hotels in East Syracuse
3.5 of 5 stars 146 Reviews
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146 reviews from our community

What travellers say about this hotel
  • Happy Hour(9)
  • Flat screen TV(6)
  • Front desk staff(4)
  • Fitness center(3)
  • Very good(3)
Traveller rating
    43
    43
    28
    18
    14
Only show reviews for Family (43) | Couples (23) | Business (53)
Date Rating
Columbus, Ohio
1 review
“worst hotel ever stayed in”
1 of 5 stars Reviewed 2 February 2012

My reservation had an error when I arrived. They had checked someone else in with my reservation number.
Internet access was messed up. their "help" desk didn't know what to do...they suggested I leave a comment ONLINE!
Ate in the hotel restaruant once. the only thing that was worse than the food was the service. It took almost an hour to get a burnt hamburger. Waitress disappeared for extended periods even though there were barely a dozen people in the place.
Avoid this place at all costs. I will sleep in my rental car before I stay here again.
Rooms are mediocre. older hotel with wall paper pealing.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Clyde J about Embassy Suites Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Whippen, General Manager at Embassy Suites Hotel Syracuse, responded to this review
21 February 2012
Dear Clyde J,
Please accept our sincerest apologies for your recent experience with us. Our goal is exceptional service and we did not meet that. We take your feedback very serously. We will immediately address your responses with action to improve.
I would welcome an opportunity to speak directly with you and come up with a resolution that will give us chance to win you back. I can be reached at (315) 703-9101 or you can email me at john.whippen@hilton.com.
We have a dedicated, caring team that wants to make it right and be the best in our brand. With your help and feedback, we will do just that.
I look forward to hearing from you.

Sincerely,
John Whippen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“A post-Christmas ritual for 7 years!”
4 of 5 stars Reviewed 21 January 2012

We've been coming here with my sister's family for 7 years now - we always come between Christmas and new year and have found that the prices are very reasonable. Rooms very clean - suites include a separate master bedroom and a living room with sofa-bed, comfy chairs and large desk. All rooms are situated around a beautiful atrium which is a lovely place to sit and relax. Breakfast is served in the atrium next to the swimming pool. Nice breakfast - all you can eat buffet although the hot dishes are now made to order, which can be a pain when it's busy. Starbucks coffee is a bonus. There's a free hotel shuttle to the Carousel Mall - works very well, you just have to reserve a seat. Staff are always helpful and friendly. Free wifi and a business room with desktops and printer. Best part is the free "manager's reception" - free drinks and snacks for 2 hours! A really great hotel for families, groups, and shopaholics - 10-15 mins to the mall, & located right off the highway (so there's nowhere to walk to, but free parking and easy drive to shopping). Highly recommended!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rosalie1980 about Embassy Suites Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Senior Contributor
32 reviews 32 reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
“dated but acceptable”
3 of 5 stars Reviewed 19 January 2012

Ask for a room away from the highway (NYS Thruway).
Hotel is near time for renovation. Bed was comfortable. Room furniture, especially couch, was very dated.
Nice coy pool in atrium lobby. Glass elevators take you to your room.
Computers available for guest use in business center. Business center was very busy.
Great breakfast. OK happy hour.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask hoteltraveler40 about Embassy Suites Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Quick get away”
5 of 5 stars Reviewed 19 January 2012

Our Family stay was a very pleasant one. The staff at the front desk were very attentive and warm. Very welcoming. The room was very clean and much to our liking. The breakfast buffet was great, just wish there was a better menu. Wasn't sure what all was available. Much more than we knew but only learned when seeing on someone else's plate. But the food was great. This was a very enjoyable quick get away stay.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask darh1 about Embassy Suites Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Had a very good stay!”
4 of 5 stars Reviewed 7 January 2012

It's been a few years since we've stayed at this hotel but we were glad to be back! With 3 little ones, it's getting harder to find a one-room solution, but the Embassy Suites came through!

The included breakfast is quite good (including made-to-order eggs) - this is much better than the usual 'buffet's that some other hotels in the area provide. The omelets are very good, but be warned of the sausages...

We had an issue in our room where the temp-control knob had disappeared - Sean from Engineering was very kind and helpful to make sure we had no issues.

We didn't get a chance to enjoy the pool this time, but have done so in the past and it's a big plus!

We'll be back again next time we drive through Syracuse.

Room Tip: Rooms on the north side (on your left when you walk in) face Interstate 90, so will be a little loud...
See more room tips
  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ssarmazi about Embassy Suites Hotel Syracuse
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Additional Information about Embassy Suites Hotel Syracuse

  • Embassy Suites Syracuse
  • Embassy Suites East Syracuse
  • East Syracuse Embassy Suites
Address: 6646 Old Collamer Road, East Syracuse, NY 13057
Price range (per night):* INR8,448 - 18,619

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