We've been coming here with my sister's family for 7 years now - we always come between Christmas and new year and have found that the prices are very reasonable. Rooms very clean - suites include a separate master bedroom and a living room with sofa-bed, comfy chairs and large desk. All rooms are situated around a beautiful atrium which is a lovely place to sit and relax. Breakfast is served in the atrium next to the swimming pool. Nice breakfast - all you can eat buffet although the hot dishes are now made to order, which can be a pain when it's busy. Starbucks coffee is a bonus. There's a free hotel shuttle to the Carousel Mall - works very well, you just have to reserve a seat. Staff are always helpful and friendly. Free wifi and a business room with desktops and printer. Best part is the free "manager's reception" - free drinks and snacks for 2 hours! A really great hotel for families, groups, and shopaholics - 10-15 mins to the mall, & located right off the highway (so there's nowhere to walk to, but free parking and easy drive to shopping). Highly recommended!

Ask for a room away from the highway (NYS Thruway).
Hotel is near time for renovation. Bed was comfortable. Room furniture, especially couch, was very dated.
Nice coy pool in atrium lobby. Glass elevators take you to your room.
Computers available for guest use in business center. Business center was very busy.
Great breakfast. OK happy hour.

Our Family stay was a very pleasant one. The staff at the front desk were very attentive and warm. Very welcoming. The room was very clean and much to our liking. The breakfast buffet was great, just wish there was a better menu. Wasn't sure what all was available. Much more than we knew but only learned when seeing on someone else's plate. But the food was great. This was a very enjoyable quick get away stay.

It's been a few years since we've stayed at this hotel but we were glad to be back! With 3 little ones, it's getting harder to find a one-room solution, but the Embassy Suites came through!

The included breakfast is quite good (including made-to-order eggs) - this is much better than the usual 'buffet's that some other hotels in the area provide. The omelets are very good, but be warned of the sausages...

We had an issue in our room where the temp-control knob had disappeared - Sean from Engineering was very kind and helpful to make sure we had no issues.

We didn't get a chance to enjoy the pool this time, but have done so in the past and it's a big plus!

We'll be back again next time we drive through Syracuse.