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LaGuardia Plaza Hotel - New York – reviews, photos

3.5 of 5
104-04 Ditmars Blvd, East Elmhurst, NY 11369 (Formerly Crowne Plaza New York - LaGuardia Airport)
Hotel amenities
LaGuardia Plaza Hotel - New York
Ranked #6 of 10 hotels in East Elmhurst
3.5 of 5 stars 318 Reviews
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318 reviews from our community

What travellers say about this hotel
  • Smoking room(6)
  • Very nice(5)
  • Very clean(5)
  • Hotel shuttle(5)
  • Holiday inn(3)
  • Times Square(3)
  • Subways stations(3)
Traveller rating
    65
    89
    63
    57
    44
Only show reviews for Family (52) | Couples (47) | Business (103)
Date Rating
New York City, New York
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“This place needs $30 million”
1 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This hotel used to be a Crowne Plaza and it was in decline for years before becoming that LaGuardia Plaza Hotel. It needed a complete overhaul before loosing the Crowne Plaza name. Now it is just desperate. The hallways, the rooms, the function space, the pool area all need major overhauling. Allegedly, according to one of the employees the Hotel was going to become a Hilton after loosing the Crowne Plaza name. That won't happen until they put a ton of money into it. There is no way Hilton or any other reputable chain will put their name on this run down hotel. The Marriott across the street is in much better condition and while it is an older property it is maintained to Marriott standards which are hard to beat in the industry for the hotel category it falls under.

Room Tip: Don't stay here. Go to the Marriott across the street.
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  • Stayed May 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Ricksreview about LaGuardia Plaza Hotel - New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Day, General Manager at LaGuardia Plaza Hotel - New York, responded to this review
1 February 2012
Thank you for your review and your business.
The infusion of capital dollars you refer to in your review although overdue, will certainly be invested into the hotel and plans to renovate in the second quarter of 2012 are underway.
Athough the hotel is older that other hotels in our area, the LaGuardia Plaza Hotel is proud of the level of service delivered by the staff, the cleanliness of our rooms and the very convenient location, for a price that is a value for the area.
We sincerely apologize if your experience did not meet expectations for the price.
Travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plainview, New York
1 review
“food presentation and taste has slacked off”
2 of 5 stars Reviewed 27 January 2012

my wife and i ate regulary in the hotel at least every other night, but over the past 2 months, we have noticed a significant change in taste and presentation? awful, sloppy plates, sauces all over the plates, you can easily tell that NO ONE cares in there or THEY CHANGED THEIR CHEF?
EMBARASSING,
Manager Soto or Scalise in restaurant, HORRIBLE AND PISSY ATTITUDE TOWARD HER STAFF, she was extremely rude to them, and shouted their names through the restaurant to speak to them?

Room Tip: speak to Caroline in morning and Joe(tall) at night
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jim c about LaGuardia Plaza Hotel - New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Day, General Manager at LaGuardia Plaza Hotel - New York, responded to this review
1 February 2012
Thank you Jim c for your review and for your support of our restaurant.
I am very sorry to hear that your recent experience was less that satisfactory. It is true that the Chef did change recently however; most regualr guests have made comments very contrary to your experience.
The next time you and your wife are planning a visit to our restaurant, please introduce yourself, It will be my pleasure to assist you with a more pleasent experience.
Travel safe!
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5 of 5 stars Reviewed 24 January 2012

The hotel was great. Carolian at the front desk is the best in the hotel market

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RickW2004 about LaGuardia Plaza Hotel - New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Day, General Manager at LaGuardia Plaza Hotel - New York, responded to this review
1 February 2012
Thank you RickW2004 for your review and your business.
We will be sure to pass on your kind words about Carol Lynn....she will be pleased to hear how happy you were with her service.
Travel safe!
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New York City, New York
1 review
1 helpful vote 1 helpful vote
“Birthday Getaway!”
4 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

I live in new york but needed a mini vacation so for my birthday my boyfriend book us 2 nights at this Hotel! the staff is very helpful and pleasant. When we got there our shower door was broken but I told the lady at the front desk and it was fixed promptly!The rooms are clean and comfortable my only complaint was that my room was the first room off the elevator and i hear the elevator beeps all night next time i will request a room away for the elevators. yes NEXT TIME! i recommend this hotel! the pool, Jacuzzi and sauna were great especially when its 2o degrees outside! the restaurant in the lobby is very nice! my one and only complaint was that it does not have free parking! if your driving there you have to park in the street or pay to park in the garage which is an additional $25 a day! and the street has street cleaning which starts at 11am so you have to get up and move your car! but over all its a good stay for a good price!

Room Tip: Dont get a room by the elevators! and if you will be in the pool get a 2nd floor room.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mzviddy117 about LaGuardia Plaza Hotel - New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Day, General Manager at LaGuardia Plaza Hotel - New York, responded to this review
1 February 2012
Thank you mzviddy117 for your review and thank you for your business.
We are very pleased to hear that you enjoyed your "birthday getaway" and are please to hear that you will be joining us again.
I would like to apologize for the inconvenience of your shower door being in disrepair upon your arrival however; please to know it was fiexd immediately.
We pride ourselves on providing friendly service, clean rooms and a very convenient location, for a considerable value for the area.
Thank you again and travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
“Room is Disgusting & feels like a cheap run down Motel”
2 of 5 stars Reviewed 20 January 2012

The property, the lobby, bar is nice but the Room is very Disgusting. I stayed in a King Bed Room. There was a fly in the room; the toilet had stains inside; the wallpaper and carpet is old and dingy and needs replacing; and they still use ‘tube TV’; so overall it feels like a run down motel. Not worth it.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask RalphK32 about LaGuardia Plaza Hotel - New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Day, General Manager at LaGuardia Plaza Hotel - New York, responded to this review
1 February 2012
Thank you RalphK32 for your review and thank you for your business.
The hotel certainly does show signs of age and has not recently been renovated (renovations are scheduled for the second quarter of 2012), however, the LaGuardia Plaza Hotel prides itself on have very clean rooms, frienly and accommodating staff, and a great value for the area.
We sincerely apologize if the hotel did not meet your expectations for the price, and invite you to check back with us later in 2012.
Travel safe!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about LaGuardia Plaza Hotel - New York

  • Crowne Plaza East Elmhurst
  • Crowne Plaza New York
Address: 104-04 Ditmars Blvd, East Elmhurst, NY 11369 (Formerly Crowne Plaza New York - LaGuardia Airport)
Price range (per night):* INR6,392 - 10,894

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