I did a reservation here, because I thought location was convenient, and I did not believed the terrible/bad reviews. Now I know that all bad reviews were true.
Lobby is OK... When I arrived there were several customers complaning because WiFi was not working.
Then I took the elevator and when the elevator doors opened I could not believe my eyes. The walls of the corridor were gray/green, the whole aspect of the hotel was very creepy. Looking at the end of the corridor I could see darker figures on the walls... Or this hotel was very dirty or it was hunted by ghosts.
When I got to the room, it was very smelly. The pictures posted in tripadvisor showing the old green carpet are 100% representative. The Air conditioner was making a strange noise... I tried to connect to the internet but nor the wireless nor the wire were working. I just though that was an horror movie. Something inside me told me that the decision of being there was very wrong, so I decided to leave.
15 minutes after check-in, I was going down to the lobby again. I asked to talk with the Manager (Lakisha I believe was her name), and she did not agree I was trying to leave. She wanted to charge the whole rate, for only 15 minutes in the room.
After a discussion, I managed to get out, with full reimbursment. But I can tell it was hard. Please, if you do not believe me, read the reviews about the bugs and poor maintenance. Look at the pictures, and stay away for your own safety.
- Hotel Laguardia Airport
- Laguardia Airport East Elmhurst
