While visiting family in Ithaca we stayed here for one night, as all the local hotels had been booked up. Check-in was normal, but the moment we opened the door we were knocked back by the smell... it was horrendous! the only way to describe it is B.O. I'm not saying this is an accurate reflection of the rest of the rooms, but it was unacceptable for even one room! we immediately called the front desk and asked for another room, but were told none were available, but they would bring dissinfectant spray. The nice woman came to the room very quickly- and proceeded to spray the walls and our bags, the tv, and the pillows we brought from home. She was trying to be helpful, but it was a crazy scene.... that did help, but throughout the evening it kept creeping back up, and we'd have to spray again. To be fair, the bed wasn't bad and we slept quite well. in the morning we woke up to rays of light shining through the numerous little holes in the curtains. When we checked out we mentioned the smell to the clerk but she offered no apology, and seemed to not realize what I was saying- maybe she was embarrased, who knows...
the one thing that bothered us even more than all that was the fact that the doors leading in from the parking lot, on the back of the building, had no security at all- just wide open, I didnt even see any locks. Anyone could have wandered in off the highway.... it was scary. Unfortunately, i just couldn't possibly recommend this hotel .. try the Holiday Inn Express next door.

We booked the Comfort Inn in Cortland because it was midnight and we were too tired to keep driving. We are loyal to the Choice Hotels brand and their points system. The 800 number helped us find the hotel, but I wanted to see it before we booked. The lobby was a good size and had a sunken lounge room, with a big fireplace like a lodge. There were no business computers available, so we had to call the 800 number again to actually book, since you can only get points through the website or 800 number. We were given a king suite on the second floor. Unfortunately, there is no elevator and that is difficult when you've got a few things to lug up. The second floor, which seemed to be mostly non-smoking rooms, had a distinct "smoking odor." When we got to our room, there was no problem. The room was fresh and clean. A very generous size, with a separate sofabed and large table. There was plenty of room here, there could easily have been a refrigerator and microwave which are often found in these suites. We were only spending the night, so it didn't matter much. Even though Route 81 was outside our window, we did not hear any noise overnight! The night manager had given us a coupon for a discounted breakfast at the attached Perkins restaurant, but we did not need it. The hotel has recently upgraded their breakfast to be a more complete, hot breakfast. There were scrambled eggs & sausage, two flavors of waffles, coffee, juices, bagels, toast, yogurt, and a whole host of the usual continental breakfast selections. It was very generous and suited us fine. It looks like some remodeling is being done, and hopefully the breakfast items will be altogether on one side of this huge lounge area instead of all around the room. To make this a better hotel, I would recommend a few things: 1) Install an elevator 2) Get a PC for guest use 3) Improve ventilation in hallways 4) Fix lounge area/breakfast room to be more efficient 5) Consider adding a swimming pool

We traveled to Ithaca on graduation day and rooms were hard to get but we settled on Comfort Inn in Courtland NY since we have had good experiences with this franchise in the past. Upon arrival we were a little wary since the upkeep of the grounds and the outer facade of the building appeared below standard for what we have seen at most Comfort Inns. When we came to the front desk the Manager on duty was very rude and appeared not to want to be bothered. We were given a smoking room, which on face value did not bother us much since, although we are not smokers we have stayed on smoking floors in rooms that patrons had the option to smoke in past and it was usually not an issue. The room was on the second floor so we drove around to the back to find the stairs. We were a little alarmed to see that two or more windows in the back were broken and taped over. Not a good sign. When we opened the door to the stairway the stench for wet cigarette ash wafted over us. Still we had experienced not so great hallways on smoking floors. However, when we went into the room the stench was hard to deal with. Clearly this hotel does not clean the carpet, curtains and upholstery in their rooms. We were in a hurry so we turned on the air conditioning full blast and hoped the room would clear. We return later that night and the room still wreaked. We spent the night and I woke up with wheezing and with red eyes. I asked the front desk to change rooms and they said that they would give us an equivalent non-smoking room. When we returned at the end of the day expecting an equivalent room (1 and 1/2 room with 1 King Bed) they told us they only had a smaller room with 1 double bed that was for handicap access (MEANING THERE IS NO BATHROOM DOOR). We said this was unacceptable. We requested a refund and would accept forfeiting one day room charge, but they said we would have to pay the full charge for TWO DAYS. This is a terrible hotel STAY AWAY

The Comfort Inn was a very nice Motel , I was suprised by how clean and well kept the place looked,after reading old reviews. It looks as if they are in the process of redecorating . I was lucky and got a new room. The staff was pleasant , I checked in early and had no problem . The free breakfast was also great. I will stay there again.