I booked this "hotel" through Orbitz. Neither the description of the hotel nor the confirmation indicated that the room I am booking does NOT have its own bathroom facilities, certainly a standard feature in the US for rooms costing over $150 per night. When we arrived, there was NOONE on the premises, but some notes were left by the front door on how to find our room. That is when we found out the lack of private bathroom facilities. When we called the hotel's phone number, there was no reply, not even an answering machine. We called Orbitz and they succeeded to get in touch with them and told us that somebody will come to take care of us. In about half an hour somebody arrived. My wife explained that I have medical problems that involves lack of mobility and need for frequent toilet use and she was told that that is our problem and we can take the room or leave it, but under any circumstances they will not reimburse us for the charge they made to our credit card already for the room. We, of course, had to find another place (it was cheaper and naturally had a private bathroom with the bedroom). and we are now trying through Orbiz to get reimbursed our credit card charge.