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Quality Inn Buffalo Airport – reviews, photos

2.0 of 5
4217 Genesee Street, Cheektowaga, NY 14225
Hotel amenities
Quality Inn Buffalo Airport
Quality Inn Buffalo Airport
Quality Inn Buffalo Airport
Quality Inn Buffalo Airport
Quality Inn Buffalo Airport
Quality Inn Buffalo Airport
Ranked #15 of 16 hotels in Cheektowaga
3.5 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    4
    11
    5
    1
    9
Date Rating
Oakville, Canada
1 review
3 helpful votes 3 helpful votes
“shuttle Service Sucks”
1 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

We returned from our cruise at Buffalo airport and called to have the shuttle pick us up. The lady at the front desk said it will be about 20 minutes. Half an hour went buy and no one came. I made anohter call and reception said she would call the lady driving the shuttle and ask where she was and for me to call back in 5 minutes. I called back in 5 minutes and reception then told me to take a cab back to the hotel and they will pay for it. We waited another 30 minutes and still not shuttle. My husband called the hotel again and they gave the excuse their shuttle had a flat tire. I dont think they even had a driver... We ended up taking a cab to the hotel to pick our car up and the Blond young girl at reception was so rude to us when we complained about the shuttle not coming to pick us up. She said the world does not revolve around us. DO NOT PAY TO PARK AT THIS HOTEL....POOR SERVICE AND VERY POOR CUSTOMER SERVICE. IT IS WORTH TO PARK AT THE AIRPORT SO YOU DONT HAVE TO WAIT HOURS TO GET TO WHERE YOUR CAR IS..

  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask sweetpea214 about Quality Inn Buffalo Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Inn Buffalo, General Manager at Quality Inn Buffalo Airport, responded to this review
29 February 2012
Due to Super Bowl Sunday, the Cheektowaga Police were operating a DWI checkpoint on this day that caused traffic backups on Genesee Street. Therefore, both the airport shuttles and the taxis were unable to get to the airport in a timely manner.

We apologize for your rude treatment at the hands of one of our front desk employees, and we would like to reassure you and all our guests that we do not tolerate this kind of behavior and that we have spoken to the employee in question about this incident. We are sincerely sorry that you had a bad experience with us and we assure you that if you choose to give us another chance, we will do whatever is necessary to ensure your satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Senior Contributor
28 reviews 28 reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Buffalo Airport Hotel”
4 of 5 stars Reviewed 4 February 2012
3
people found this review helpful

We stayed here on January 21st 2012 for one night with 11 days parking with shuttle across the street from the airport with free shuttle to/from; it was very reasonable and the room was clean and the front desk staff were very nice.

Room Tip: Stay just off the front lobby on the first floor and it was comfortable and quiet; as we had to leav...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Ask Sominex about Quality Inn Buffalo Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guntersville, Alabama
1 review
1 helpful vote 1 helpful vote
“RIP OFF!”
1 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

I pre paid for my hotel room. I checked in and was supposed to prepay for my car. I was told on the phone it would be a $35 fee.when i arrived i was greeted by Andrew who told me my new rate was $59.99 a night. I had previously paid $79.99. I told him this and he said i would get credit. Andrew could not figure out my parking charge. He called a manager, a man by the name of Joe.
I checked out the next morning anf asked for a bill. None was provided. reason being i prepaid. I checked my bank statement later that day. I was charged three times by the hotel. Totaling $130.00!! I had to call the htoel who told me they didnot see any charges. I finly had my bank refund the money. I have conatcted the manager Joe at least three times asking for some kind of refund. All i got was "sorry Andrew is new" GRRRRRRRRRRRRRR!!!

Room Tip: dont book here!
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  • Stayed December 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask sydney1623 about Quality Inn Buffalo Airport
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“clean and convenient”
4 of 5 stars Reviewed 18 October 2011
2
people found this review helpful

This hotel is just minutes away from BUF. Staff are very friendly. Room is very clean, no smell. Only TV is small and time to replace bed. Overall it meet my expactation.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vic r about Quality Inn Buffalo Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pattaya, Thailand
Top Contributor
181 reviews 181 reviews
Reviews in 84 cities Reviews in 84 cities
519 helpful votes 519 helpful votes
“Just fine for a night”
3 of 5 stars Reviewed 5 October 2011
3
people found this review helpful

The hotel is very convenient, just a two minute walk across the airport parking lot, then a crosswalk across Genesee Street, just past the McDonald's. The room was clean, and there was no evidence of bedbugs. I did notice an extra covering around the mattress. The bed was comfortable and clean all around. No minibar or refrigerator in the room. There was a decent sized desk area. Room lighting was average. A few vending machines. The free breakfast in the morning was just barely average. I only had the toast, but they had a reasonable selection that was acceptable I think to most. The McDonald's is open til about 3 a.m., and has a walk up window for late night orders. I didn't see any other restaurants or shops in the immediate area, other than inside the airport terminal. I noticed a sign for Budget Rent a car nearby, which is open 24 hours, and I think all the other car rental places close like 11 pm. The staff was friendly and efficient. There is a free airport shuttle to/from the airport, but it's really easier just to walk it.

  • Stayed September 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask pattayainsider about Quality Inn Buffalo Airport
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Additional Information about Quality Inn Buffalo Airport

  • Quality Inn Buffalo
  • Buffalo Quality Inn
Address: 4217 Genesee Street, Cheektowaga, NY 14225
Price range (per night):* INR5,704 - 8,612

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