After an entire day of driving, we decided to pull in and take a rest. The main foyer in huge and welcoming. Smiling staff greeted us at the desk and gave us a great rate for a king-size bedroom. We asked for directions to the Olive Garden restaurant and after directing us, they called ahead to put our name down for a table. So helpful! The room was everything I've come to expect from the Hilton chain of hotels. Really clean, tastefully decorated, modern appliances and big plush duvets. The beds had custom settings for each side, to adjust the firmness of the mattress. The room was quiet; no airpoirt noise or people out in the hall. The bathroom was spotless and the water pressure was great. Fluffy white towels. It was a great stay and I will always stay there when in the area. If I could have added one thing, it would have been nice to have room service for breakfast but the breakfast served in the foyer downstairs was more than adequate.

A number of my family members and I stayed at the Hilton Garden Inn while spending Christmas in Buffalo New York with our extended family. We all found the staff at this hotel to be extremely friendly and professional. Nothing was too much trouble. The facilities were clean and very, very comfortable. The friendliness and helpfulness extended from the desk staff to the cleaning staff to the maintenance staff. We all felt like valued customers whose needs were paramount. We will definitely be staying here again and would have no hesitation inrecommending the Hilton Garden Inn to othert travellers looking for excellent accommodation and service at very reasonable rates.

We have stayed at the Buffalo Airport HGI four times. We used the park and fly room rate to leave our car for for about a week. In three instances, we were upgraded to a very comfortable mini-suite. About the only aspect that will differentiate one HGI from another is the service provided by the staff. The service provided by all staff was simply exemplary!

For example, when I was checking in at the airport I remembered an article left in the room. I called the front desk and asked that it be sent on the next shuttle. The clerk replied 'that's nonsense, I will sent it right over!' and she did. The desk clerks were courteous and professional. The shuttle drivers not only handled the luggage on and off the shuttle but at the airport found a luggage cart, and at the hotel took the luggage to our room! While the food in the restaurant is very average, the wait staff were friendly, yet very professional.

Perhaps, a good indication was the dozen or so cleverly decorated gingerbread houses on display in the entry way. It seems the staff participate in a contest sponsored by the management. The excellence of their efforts to make the gingerbread cakes mirrored the excellence of their commitment to high quality service.

The physical aspects of the hotel (pool, exercise room, business center, rooms and public areas) were on par with other HGIs.

The staff were friendly, the rooms clean and the overall atmosphere was inviting