I live in the local area and this was a hidden getaway for my boyfriend and me. The breakfast was pretty good and the front desk agent Jackie was so very nice and plesant. She went out of her way to accomidate us for anything we needed with a smile. Housekeepers were great as well. We even left out our jewelry and valuble belongings ...nothing was missing when we got back! However, the woman at the front desk Judy was very agitated and nasty towards us when asking her if we could change rooms to be closer to the front end of the hotel. She went on saying that because we pulled the sheets back to check the bedding was clean that the room was used and she would not move us. When we asked if we could speak to the manager she rudely stated she was the manager and there was no one above her. Come to find out from one of the housekeepers that the owners name is Satish. Other than that this is a great place to kick back and relax.

We arrived Sunday night and went up to our room. Opened the door and all I could smell was pet urine very strong. Called down to front desk and asked for another room. Another room was given to us next door. Woke up on Monday and decided we would go for a morning swim since we both bought new swim suits and picked this hotel because they had a pool. There were no towels, just a big basket with dirty towels. I asked the front desk for towels and was told they didn't have any but they would find some. Tested the water and found it cold, very disappointing. I would say the temperature was around 70-73. So we skipped the swim and had breakfast. Spent the day shopping and returned early so we could try and swim again. Came down with our suits on and again no towels. Asked Elvis for towels and he got us 2. Went into the pool area and tested the water again. Again it was cold. Went to Elvis to complain and he said the pool is heated to 82 degrees, and if it was cold there was nothing he could do. I asked him to call the manager. Spoke to Judy, and explained what was happening. She said there is nothing wrong with the pool and that people were swimming in it earlier. Plus she said the temp should be 82 as well. It was no 82, more like 70 degrees. So Judy was no help. We asked a family that was there and they said other families were complaining the pool was too cold. We eventually put our feet and legs into the water, that took about 30mins to get wet up to our knees. Took another 30mins to get wet up to our waist. Needless to say it was a waste of time. Upon checkout Tuesday morning the lady asked how our stay was, we let her know about the issues we had but nothing was done about it. Don't pick this hotel if you would like to swim and are also looking for helpful/knowledgeable staff. Won't get it here! The reason I selected not sure about swimming pool is because I didn't get to use it like you should when a hotel says they have a heated pool.

I was in Buffalo for business, and stayed at this location. At checkin, the Front Desk employee was tied-up trying to assist 2 other guests with baggage claim from the airport. He saw that I was waiting and got another employee to help me right away. That kind of service is very much appreciated whether in a hurry or not. The king suite I stayed in was clean, quiet, and spacious. The hotel is conveniently located near the Buffalo International Airport, and downtown Buffalo.
The wireless internet was excellent, breakfast was light, healthy, and delicious, and the 24 hour coffee service was a plus! I would definitely stay here again for business or pleasure!

We stayed here for an overnight shopping trip and it was perfect. The front desk attendant was very professional and friendly and explained everything very thoroughly to us. The rooms were clean, linens were clean and the tv was big!! The hotel was very quiet and there is lots of parking.
We didn't get to check out the pool or exercise room but they looked adequate. The breakfast was great!! There were waffles, toast, muffins, fruit and cereal. Overall a great experience at the Comfort Inn. I would definitely recommend staying here.
To be picky one thing was uncomfortable for me; the bathrooms are really cold!! :P