This hotel literally stole my belongings. I stepped out for breakfast to come back an find that they gave my room to someone else! I was checked in and given a key to a room that was inaccessible due to construction. I had to walk through dryway and the was a huge fridge and appliances blocking the hallway. I went downstairs with pictures I took with my phone Of the chaos and the lady at the front took care of me extremely well. Placed me on a separate floor and was very nice. After I was checked into my room, I received a phone call to stop by the front desk to speak with the manager. So I eventually did and he took care of me very well for the inconvenience I had experienced. Very nice people. I finished my day, then went to sleep. I woke up around 7 and went out to breakfast at a diner. I was running some errands after and called the hotel at 9ish and spoke with LAUREN to extend my stay. She said that was fine and to just come down with the room keys so she can re scan them. I let her know I can be there around 1. She said no problem. Such a nice girl right? ...Wrong! I get back to the hotel only to find out that she checked me out!! AND gave my room away to someone else!!! WITH ALL MY BELONGINGS IN THE ROOM!! She said housekeeping cleaned the room and it was considered "vacant". Now- in all your experiences in your lifetimes of hotel stays, have you ever heard something so obscure?? I still am in shock over this. Not only did she not admit she was in the wrong, she argued with me over the room being empty. When all my belongings were still in there. Regardless of all that... Who secretly checks someone out and then occupies it with new people within a half an hour of me being gone. She said since I was IN my room when she decided I should be that it was considered vacant. The hotel manager came over and apologized a dozen times and had remembered me. The DM even came over. They got my phone number to contact me if the "found" my belongings. I'm still waiting for them. But wow.... Never ever ever ever stay at this place if you plan to breath outside air. Don't go out for a cigarette because when you go back to your room, there might be people in it.
- Holiday Inn Carle Place
- Carle Place Holiday Inn
