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Holiday Inn Westbury – reviews, photos

3.0 of 5
369 Old Country Road, Carle Place, NY 11514
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Holiday Inn Westbury
Ranked #1 of 1 hotels in Carle Place
3.5 of 5 stars 57 Reviews
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57 reviews from our community

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Traveller rating
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Date Rating
1 review
1 helpful vote 1 helpful vote
“If you don't stay INSIDE your room, you may come back to it given away to someone else. And your belongings stolen.”
1 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

This hotel literally stole my belongings. I stepped out for breakfast to come back an find that they gave my room to someone else! I was checked in and given a key to a room that was inaccessible due to construction. I had to walk through dryway and the was a huge fridge and appliances blocking the hallway. I went downstairs with pictures I took with my phone Of the chaos and the lady at the front took care of me extremely well. Placed me on a separate floor and was very nice. After I was checked into my room, I received a phone call to stop by the front desk to speak with the manager. So I eventually did and he took care of me very well for the inconvenience I had experienced. Very nice people. I finished my day, then went to sleep. I woke up around 7 and went out to breakfast at a diner. I was running some errands after and called the hotel at 9ish and spoke with LAUREN to extend my stay. She said that was fine and to just come down with the room keys so she can re scan them. I let her know I can be there around 1. She said no problem. Such a nice girl right? ...Wrong! I get back to the hotel only to find out that she checked me out!! AND gave my room away to someone else!!! WITH ALL MY BELONGINGS IN THE ROOM!! She said housekeeping cleaned the room and it was considered "vacant". Now- in all your experiences in your lifetimes of hotel stays, have you ever heard something so obscure?? I still am in shock over this. Not only did she not admit she was in the wrong, she argued with me over the room being empty. When all my belongings were still in there. Regardless of all that... Who secretly checks someone out and then occupies it with new people within a half an hour of me being gone. She said since I was IN my room when she decided I should be that it was considered vacant. The hotel manager came over and apologized a dozen times and had remembered me. The DM even came over. They got my phone number to contact me if the "found" my belongings. I'm still waiting for them. But wow.... Never ever ever ever stay at this place if you plan to breath outside air. Don't go out for a cigarette because when you go back to your room, there might be people in it.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Freque about Holiday Inn Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald Britt, Manager at Holiday Inn Westbury, responded to this review
31 January 2012
Belongings were left and placed in lost & found. Once contacted, we shipped to you (which you received). I personally handled this for you.
Please call me at 516-997-5000 so we can discuss your issue further.
Thank you and best regards.
-Ronald Britt, General Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Clean, bright”
3 of 5 stars Reviewed 31 October 2011

Stayed one nite, very convient to westbury theatre. Lots of resturants on same block. Room very nice, very clean bathroom ( I always check first). Confortable bed. Only concern was the back door to the back hallway had tape to prevent door from locking. And the place to swipe your room card to gain access was covered over with duck tape. Thus the back door was always unlocked. Felt this made for a very unsafe stay. I would not stay again unless I was with my husband.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Wants2cruise2 about Holiday Inn Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald Britt, Manager at Holiday Inn Westbury, responded to this review
2 November 2011
I apologize for the issue with the back door. We did experience a problem with the lock which was fixed immeadiately when the part arrived. In the interim, we did have a security guard posted there to ensure all of guests safety while the entire locking system was being replaced.
I thank you for your wonderful comments regarding your room cleanliness and comfortable bed.
Best regards,
-Ronald Britt, General Manager
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Saratoga Springs, New York
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“I'll be back!”
4 of 5 stars Reviewed 22 October 2011

Other than the carpet in my room that could have used a good vacuuming, I really have nothing bad to say about this hotel. It’s a newly refurbished Holiday Inn; clean, comfortable and convenient (369 Old Country Road). My room had a new flat screen television, radio, linens and curtains. This hotel is nothing fancy mind you; it’s just a decent, reliable, hotel that is perfectly fine for an overnight or two. As I was traveling for business, this place fit the bill perfectly.

The front desk staff was very friendly upon check-in, as well as check-out. The hotel provides a “complementary” breakfast in the morning; I only got a coffee to go, but the restaurant looked extremely clean and the food looked perfectly fine; danish, bagels, muffins, fruit, cereal, etc.

My room was located on the first floor and had a view of the pool/garden area. Too bad it wasn’t warm enough to swim. The hotel also has a small workout facility, nothing too high-tech, but good enough for a quick work out. And above all, having free Internet access was much appreciated!

I will definitely return to this Holiday Inn the next time I’m on the Island for business!

Room Tip: Ask for a room with a pool/garden view; quieter!
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TwoOnTheRun about Holiday Inn Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald Britt, Manager at Holiday Inn Westbury, responded to this review
2 November 2011
The team here at Holiday Inn Westbury works to ensure all guests receive excellent service and have a great stay as you did. We thank you for your kind comments.
Hope to host you again soon whenever your travels bring you back to the Long Island NY area.
-Ronald Britt, General Manager
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boca raton,florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“refurbished holiday inn”
5 of 5 stars Reviewed 16 October 2011

looks like completely redone since our last stay/newly furnished rooms,very clean,lots of towels and new flat screen tv.wi fi excellent.breakfast more than adequate and restaurant shows lots of promise. would definitely return

Room Tip: ask for pool view
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask loujosh about Holiday Inn Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald Britt, Manager at Holiday Inn Westbury, responded to this review
17 October 2011
Thank you for taking the time to share your experience at our hotel, we truly appreciate your business! I am happy to see that you thoroughly enjoyed your stay. As noted, the rooms were renovated and are are new.
Again, thank you for your wonderful comments and we hope to host you again soon.
Best ragards,
-Ronald Britt, General Manager
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Tucson AZ
Top Contributor
86 reviews 86 reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
“Good hotel if you have business nearby”
4 of 5 stars Reviewed 3 October 2011

Comfortable rooms, clean and efficient, Nothing special but you'll have a good nights sleep at a reasonable rate. There is a small workout facility, again not fancy but good enough. The lounge was not at all busy when I went there on a Sunday night. Still the bartender was friendly, the beer cold and they had NY football on the screens. The bar food was acceptable, decent burger and fries.

The area is retail / residential. Unless you have business in the area, or a reception at one of the few reception facilities nearby (Chateaubriand, Westbury Manor, etc.) there is not a lot to do except shop. You should have a rental car, transportation is difficult otherwise. The beaches (Jones Beach and further on to the Hamptons) are not far and if you're planning day trips to the wineries or beaches, this hotel is a bit distant but not so far that you will be driving all day. It could be a good alternative for the more expensive hotels near the beaches.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Prince_of_Peas about Holiday Inn Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald Britt, Manager at Holiday Inn Westbury, responded to this review
5 October 2011
Thank you for shring your experience during your stay, we truly appreciate the feedback.
You do not neccessarily need a car... the mall is within a few minutes, and the local train station is 10 minutes walk that takes you into NYC Manhattan.
I am glad to read that you thoroughly enjoyed your stay.
-Ronald Britt, General Manager
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Additional Information about Holiday Inn Westbury

  • Holiday Inn Carle Place
  • Carle Place Holiday Inn
Address: 369 Old Country Road, Carle Place, NY 11514
Price range (per night):* INR7,214 - 11,520

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