If you are in Binghamton, DO NOT stay at the Fairfield Inn. First, they are priced higher (by $10 to $15/night) on all rates (rack rate, AAA, & AARP rates) than the other 2 Marriott properties in the Binghamton area.
I have stayed at this hotel 3 times in the past 3 months for a total of 10 nights stayed. I am a business traveler, on the road between 30 and 40 weeks a year, 5 days a week. I'm also a Marriott Elite member. As you may know, all Marriott hotels are 100% smoke free worldwide....except for this property.
Every night around 7pm someone would come in and start smoking in their room. Each night I notified the front desk, who gave me attitude about reporting the smoke. One night they sent up a bellhop with deodorizing spray to mask the odor...it lasted until the smoker had their next cigarette.
I was told by a very rude black woman at the front desk that the general manager, housekeeping manager, as well as herself had been in all rooms on my floor and no one could smell smoke. Now, if you are a non-smoker you know this isn't possible. All of these people are either smokers, have sinus cancer, or are lying. I asked for someone to call suspected rooms, put a letter out to all guests about the policy and the penalty (A $250 room reclaim charge) or check keycard logs around the time the smell started....they refused to do anything other than walk around the floor, walk around the building looking for open windows, or mask the odor.
I contacted the general manager, who offered nothing more than an apology. His apology wasn't sincere.
Additionally, as mentioned in other reviews, the hotel is right on I-81, you will hear trucks if you are on the east side, facing the interstate.
This hotel is concerned with keeping occupancy high, rates inflated, and smokers (including the management staff, who MUST be smokers) happy.
They consistently violate Marriott Corporate policy, and are by far the worst Marriott property I have ever stayed at.
Room Tip: Head for the Courtyard Binghamton on Vestal Parkway!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC