On January 18th my wife and I booked a room at Extended Stay America Bethpage. We went up to our room unpacked Left for most of the day, returned at early eve. We went go to bed early about 10:00 pm we had an early flight to catch. When as soon as we layed down, we heard a woman screaming Stop, stop your going to kill me with a loud banging down the hall. I opened the door to my room and hall was full items thrown into the hall way with a woman screaming I had just been robbed. I went to my room and called the front desk to call 911. The clerk said I'm not calling 911 you can call.
So i did call 911, the police arrived very quickly. My wife and I said we are not staying here, packed up went the desk clerk told her we were not staying and not to charge us for the room. She informed me that she could not do that. Only a Manager could. She would be in the next day. The next day I talked to a manager Lisa, and Lisa informed me that I would not be charged for the night. When I got home I called Mastercard and guess what I was charged. I called back the hotel and got Jessica on the phone, again I was told that only a manager could help. So I asked her to have a manager call me Jessica said she would, I am still waiting for a call. I have the bill in dispute with Mastercard. Which I will have no problem Since I now have charge with Holiday Inn on the same day, where I had a day in HELL at Hotel America Bethpage. Please Avoid
- Extended Stay Bethpage
