Stayed at this hotel last year. Was in town for my brother's graduation. I called to let them know that I was arriving late, when we pulled in at 1:00 AM, the front door was closed. After much banging and knocking, someone finally opened the door and after he checked, he said that there was no non smoking room with 2 beds available, he only has a 1 room with 1 bed. I was traveling with my husband and 15 year old son. After much back and forth, he called Corinne Hass who rudely told me to find another hotel. I told them that I was not moving as they took my money and they will accommodate me; she said that if we stayed in that 1 bed room for the few hours, they will not charge me. By then, it was 2:00 AM. we had traveled more than 5 hours, we were tired; so we agree.
I called and spoke to Corinne Hass twice, and both time, she said that she was going to follow up with expedia so that she can reimburse my money and she will call me to confirm. I gave her my address and phone number both time and so far I have not received any reimbursement.
It will be very beneficial for these workers to take customer service class. I would have been ok with, "I can't give you the full refund but this is what we can do, but there was none of that", not even an acknowledgment. Travelers, be aware, ask for everything in writing.

I joined my husband on a business/leisure trip in NYC. He also had some business in Bethpage, and as it happened, the Extended Stay America was right next door to the company he was visiting, so he booked it one day in advance. We only stayed the one night, but I was pleasantly surprised, given the less-than-stellar reviews of some previous posters.

We arrived after midnight and had to be buzzed in by a staff member. She was very friendly and efficient, and we were settled into our room for the night within 10 minutes.

The studio room appeared to be in a newly-added or renovated section of the hotel. The room was very clean and comfortable, and for a longer stay it would have certainly sufficed as it was roomy, light and airy, and had a tiny but efficient kitchen. The bathroom was spotless, which is always one of the first things I check for. It was also very quiet, perhaps because there were no guests in that section of the hotel. The bed was new and comfortable. Flat screen TV, couple of chairs, internet.

The desk staff was helpful and accommodating, although they did not seem very knowledgable about the area. The area itself was mostly business/industrial with the nearest shopping area about 1 1/2 miles away in Plainview.

All in all, we were quite pleased with the hotel. Although I doubt I will ever be in Bethpage again, my husband may return to the Extended Stay America hotel as business requires.

On January 18th my wife and I booked a room at Extended Stay America Bethpage. We went up to our room unpacked Left for most of the day, returned at early eve. We went go to bed early about 10:00 pm we had an early flight to catch. When as soon as we layed down, we heard a woman screaming Stop, stop your going to kill me with a loud banging down the hall. I opened the door to my room and hall was full items thrown into the hall way with a woman screaming I had just been robbed. I went to my room and called the front desk to call 911. The clerk said I'm not calling 911 you can call.
So i did call 911, the police arrived very quickly. My wife and I said we are not staying here, packed up went the desk clerk told her we were not staying and not to charge us for the room. She informed me that she could not do that. Only a Manager could. She would be in the next day. The next day I talked to a manager Lisa, and Lisa informed me that I would not be charged for the night. When I got home I called Mastercard and guess what I was charged. I called back the hotel and got Jessica on the phone, again I was told that only a manager could help. So I asked her to have a manager call me Jessica said she would, I am still waiting for a call. I have the bill in dispute with Mastercard. Which I will have no problem Since I now have charge with Holiday Inn on the same day, where I had a day in HELL at Hotel America Bethpage. Please Avoid

Rooms are luxury suites in a studio mode.
Full size refrigerator/freezer, two burner electric stove top, microwave, toaster, coffee maker with free
supplies, iron with full size ironing board, pots, dishes, cups, glasses, knives, spoons, forks and an endless supply of towels.