I stayed all of 5 hours. I woke up with a bug bite on my neck. Looked around and found a bed bug!!! I took a video of it, packed my stuff, and went down to the front desk to check out and complain. I showed the employee the video and the bite on my neck. His 1st comment was, "It looks too big to be a bed bug." I told him that it was one (I travel for a living), but does the exact species really matter? He then told me that he was unable to not charge me any less then $85. He told me to call the manager in the morning.
The next day, my travel agent called and left a message for the manager. He never returned her call. My travel agent finally got a hold of another manager who reluctantly refunded the charge, but refused to admit that the bug was a bed bug.
I will never stay at this hotel again! Bed bugs are bad enough, but denying they are there even after you are shown a video of it and see the actual bite on your guest's neck is unforgivable!!!
- Ramada Inn Bayside
- Ramada Adria Hotel
- Ramada Bayside
- Bayside Ramada
