Just got home from a trip to visit family in Batavia , NY. Again I stayed at Days Inn. I visit about every two years. and stay here, because It always has clean rooms and a comfortable bed. It isn't the nicest looking motel and in the past has always looked somwhat run down. This trip, they have been renovating and updating the property. Looks good and clean from the outside and I hope they are planning to replace the carpeting on the inside. That is really what makes it look run down. Management and staff are great and really try to make your stay pleasent and bend over backwards to assit. I only mention the looks of the place so that any one reading this will know not to judge the place by its looks. after all, What is important is service, clean and comfortable beds and price. I hope it doesn't go up when renovation is complete.

We stayed at this hotel for two nights because it was a convenient location and the rate was reasonable. It's quiet enough and the room was spacious, but the bed was VERY hard and the toilet ran almost constantly. We had someone come in and stop it running the first night we were there, but any time you flushed it the water ran for a half an hour minimum. Sometimes it just wouldn't stop at all. We were told to 'jiggle the handle' which did nothing.

Wireless internet connection was great, however. The room was clean, but the carpet was torn in a corner and everything was old and looked it. The bathroom towels were soft but tiny.

Continental breakfast was fair, bagels, toast, cold cereal, coffee, and fruit. Very bare bones. But it was fresh at least. No skim milk, no hot chocolate, 1 kind of tea.

Having stayed at Days Inn before, the room we occupied at the Batavia Days Inn on Sept. 20, 2011, met the same high standards we had come to expect. The same can be said of the rest of the Inn’s amenities. What made this trip different from other ones we have taken was that our 7 week old puppy accompanied us.

It was necessary for us to appear in court in Buffalo on the morning of the 21st. That AM our plans for puppy care fell apart at the last minute. I explained my dilemma to Chhaya who was working at the front desk and she arranged to have herself and other of the Inn’s personnel care for the puppy while we were in court. I cannot tell you how relieved we were.

When we returned from court we found a very happy puppy, who had been walked, fed and cared for. Our puppy gave the Inn 5 stars, as did we. The Inn’s personnel went the extra mile for us, enabling us to go to court without worrying about Dolly, the puppy. We prevailed in court because Days Inn prevailed for us.

I cannot thank Chhaya and the other employees of the Inn enough. You can bet Days Inn will be our first choice of accommodations on any future trips.

To be fair: the pillows were new and plump, the sheets were clean, and we didn't pick up or see any bedbugs. The rest of the room . . . nasty! Dead flies on the window sill, cobwebs with live spiders in window and room corners, grit and sand on the stained and dingy carpet. Cracked and peeling caulking in the sink and bathroom, a 1" gap between the room door and the floor, maybe to give the rats near the dumpsters better access to the rooms? The shower was a mere trickle and the faucet handle came off when I turned the water on. The toilet tank never did refill after the first flush.

We checked in because we were tent camping and it was raining hard. In retrospect, tenting in the deluge would have been the better choice. Really, don't stay there.