My girlfriend and I stayed at the Pelican Spa and enjoyed our stay there. However, and HOWEVER is a large word in this review, when the Spa started submitting charges to my bankcard four months after the fact, I am fairly sure now that however nice it seemed, it wasn't quite worth the financial headaches I am having now. The accountant Sue, who is a wonderful conversationalist on the phone, said that they would be glad to issue a refund if I could prove I was over charged, but going back four months in my financial records for something they are doing wrong does not sit well with me.
Therefore, by all means stay at the spa. It was nice. But pay CASH. Otherwise, spend a lot of time poring over your bank records for months, because more likely than not you might get the same surprise. By the way, according to them, I am not an isolated example. This same thing has happened to $20000 worth of people simply wanting a soak and a relaxed stay. I would never have discovered this if it werent for an inactive bank account I have with Wells Fargo that went into the red, for the amount of a night's stay. Feels like fraud, but I am not going the lengths to prove it. I simply wish to convey this information to anyone who is considering this place. Now I will call the NM Chamber of Commerce to file a complaint. After that, cancel my bank accounts and open new ones. Excellent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 November 2011
I am sid bryan the owner of the pelican spa. There was a long delay in charging the guest for his stay as he said in his review. The staff had swiped his card, but it was not batched by the machine until months later. I and the staff were sorry for this, but we were not aware that the charge had not been automatically processed. He was also right that he was not the only one that. This happened to. We asked that he show us where he had been charged twice and we would be more than happy to refund his money. He said that it would take too much time for him to find his credit card. He then stated all of the things he was going to us. I suggested it woul be quicker to find his bills and that I was sorry. I did not hear from him until he wrote his review. Again aim very sorry. Sid bryan and staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC