We stayed during the hot springs festival. I was surprised how clean it was,very comfortable there especially after that hot bath. The bath tubs in the private baths area could use a little acid wash but if you can get past the looks of the iron and minerals near the drain, it was one of the greatest baths I've had. After all its a historic hotel but, the customer service was awesome. They don't supply coffee in the room although there is a coffeemaker. When I asked about it alex said no problem he would grin some of the coffee he had in lobby for me. Wonderful job it made us feel special. Thanks Alex. I would recommend this hotel for anyone on a budget. You won't be disappointed. We' be back

I had tried the hot tubs at the Charles and when visiting overnight booked a room. The price was great and my room was decorated very tastefully in silky black, red velvet and white. I had a nice red wing-back chair, microwave and small fridge. It was clean and comfortable, very quiet and I felt safe there by myself.
The Charles seems to be well-run and staying there was a fine adventure. I am not a fan of the big chains and I did not have to spend the night looking at garish oranged flowered bedspreads and ugly motel pictures bolted on the wall. The furniture in my roomwas also refinished with a very subtle but attractive faux finish, which was a nice touch. Well done!

just like the roadhouses of the bygone days. funky, clean and great hosts. i'll be back. you should stay as well.

we did a last minute booking and Mark was very accommodating, making arrangements so we could arrive late and have massages in the morning. When we arrived Alex made sure we had what we needed to have a lovely and relaxing evening.

The atmosphere was welcoming and wonderfully southwest kitsch. It is a budget motel and, as such, you can relax and let your hair down. Don't expect 5 star amenities, ask for what you need and the staff will do their best to provide.