This place gets great reviews, and we were pleased to be able to get a room for a couple days during the Christmas/New Years week. We had driven over from Dallas. The location is OK. It's completely at the wrong end of town if you're heading for Ski Apache, making it a 15 minute drive away. Big plus, its up the hillside a ways, back behind the trees. So very quiet, up among the pines.

We arrived just before noon, and our room wasn't ready. No problem, we went to eat lunch, came back an hour later. Still no room, and the nice lady at the front said they were short-handed on staff, could be a while. So, she gave us our room keys, and said once we were done for the day the room would surely be ready.

We arrive back around 5, and the room is clean and ready to go. No towels. None. Zero. We call the front desk, they said you bet we'll get you some, they never did. Instead, I went out prowling and after passing the second maid's cart, finally found three face towels. That was it!

The room also featured a firmer mattress than you'll find in many places. And a window unit HVAC, no temperature setting, just "warm" or "cold". These can always take a few tries to get set comfortably, but it was adequate.

The second day, it snowed and sleeted. The third morning, heading out bright and early, the temp was 16. The parking lot was a sheet of ice. And did I mention we were up the hillside a ways! And the road up and down is pretty steep. Thank goodness we have our 4WD vehicle with us on this trip.

And, the internet was VERY spotty, sometimes we could get a hookup, often not.

Other than those details, it was certainly an acceptable hotel for the price. Perhaps they were just short-handed on staff for the holidays, maybe they were sold out and just didn't have enough towels, I dunno. But it was OK.

We stayed here on December 29, 2010 for one night as we were only passing through. We arrived 2 hrs. early and they would not allow us to check in even though there were very few cars in the lot. Headed on over to eat in Ruidoso and the snow flurries started falling around 2:30 PM. After having lunch, we drove back to the Inn (2 hrs. had elapsed) and were told the room was not ready yet (pet friendly rooms are few so we were in a pet friendly room and the clean up had just started). Once given the okay to unpack, I noticed the rug had not been vacuumed--took out our travel vac and did it myself so as not to have to wait another 30 min. for someone to come vacuum. One bed was okay but the other was lumpy and obviously, has not been rotated or turned over in years. By about 7 PM, the winds started howling outside although here, no snow had fallen as it had in Ruidoso about 3 miles away. It made it extremely difficult to walk the dogs in that wind but they got the "job" done. Also, there is an area on the grounds set aside for dog walking. They do not provide poop pick up bags therefore, there is dog waste all around (we always pick up after our dogs). So, by about 8 PM, the TV satellite/cable feed was lost and no TV. I'm sure the horrendous wind was to blame. The programming finally was back on by about 10 PM when we settled in to watch NEWS and weather prognostications. Over night, the winds died down and snow finally settled on the ground--it made for a beautiful wake up the following morning and our dogs loved romping in the snow. Breakfast was a bit skimpy--waffles which stuck to the iron and no non-stick spray around (breakfast lady came in later with a spray bottle of oil). The coffee was cold, stored in the push button decanter. Pastries were in sealed bags--not fresh. The hard boiled eggs were cold and made it hard to get the shell off. If it had not been that we were on our way to Carlsbad, we would have had to drive back to Ruidoso for breakfast. While packing our belongings to head out--I noticed something crawling on my comforter. It was a little red insect which looked like a tick. I took a tissue and squeezed it and immediately, human or canine blood spurted out--ewww!!! I think it was a bedbug!!! I would say, pay a little bit more at the other hotels/motels in that area. The Pine Springs Inn needs a major clean up and maybe a new property manager. The setting is breathtaking but when you're worried about these other things, then it is not so inviting in the long run.

Wow, we stayed at this Best Western when it was recommended by our close friends who visit all the time. The courtyard and park were spectacular! Beautiful flowers and wood work. The staff was extremely friendly and helpful. . This was an older property but clean and perfect for our little family. The children loved the courtyard and park as well as the heated pool. Breakfast was great. They have a beautiful gazeebo too. I was impressed and will be back, maybe a family reunion in progress!!

This property is tucked away up the side of the mountain and in the trees and it is a very lovely setting. While the property is older it is well maintained and the rooms have been updated or are in the process. This property is pet friendly! The grounds are well maintained and very nice. There are plenty of places to sit outside and enjoy the great NM mountain weather. The pool area is especially nice and the view is great. Breakfast, normal items to choose from, well maintained and nice area to eat, also outdoor seating which was very nice. Rooms clean. The only draw back, second floor you must travel stairs so getting luggage, etc. in can be a bit difficult. The staff was helpful, I asked for extra pillows, etc. and they delivered to our room. We would stay again.