We stayed here Valentines weekend and nothing worked in the room. There was no heat in room. I asked the manager to adjust the room since we froze all night and I am still waiting to here from him. I have already left him 5 messages and he will not respond. I gues I paid for a room that was like sleeping in my vehicle at 27 degrees. I will never stay here again.

Rooms were dirty..housekeeping was poor. The owner/manager was rude and making false accusation. He was making loud comments in the hallways!

We traveled to Ruidoso for my son's wedding with his aunt, his 88 year old grandmother in a wheelchair, and 98 year old great-grandmother who uses a walker. We reserved two handicapped rooms through hotels.com because it was the phone number that came up on an internet search.

The week of the trip I called direct to the Ramada to ask about getting a meeting room and was told they didn't have one. At the same time I had them confirm my two handicapped rooms, which they did. When we arrived we were told we only had one handicapped room and one king room. They blamed hotels.com even though I insisted that they verified having my reservation correct 4 days before. Was told nothing could be changed because it was a hotels.com reservation! One that should have been correct!

Of course there were no more hc or even double rooms available so we had two horrible nights and some hurt feelings because of the mix-up. They did offer us a large suite (1 king bed and a couch) for my husband and I and great-grandmother! Then the handicapped bar above the toilet was barely attached and fell. Luckily, no one was hurt.

The rooms were clean, the breakfast adequate, and the manager did try to help. We made do.. but what a horrible thing for such a special weekend.

We stayed at the Ramada in Ruidoso Downs for several days during July 2009 and found the hotel to be OK. We had a standard king room (handicapped) that was very large and had a microwave and fridge. It was clean and the bed was good. The hotel was practically empty during the week with a few more guests arriving on the weekend so it was quiet. The room AC was good but the hallways and elevator were uncomfortably warm. The maid service was good.

The thing that is really irritating is that breakfast is pitiful! They served cold pancakes or waffles as their "hot food". You had to heat them in the microwave or toaster. No bacon or sausage or scrambled eggs at all. No waffle machine. Only a few donuts, bagels, breads. They also had cold, hard-boiled eggs but who knows how many days they sat there becasue nobody seemed to be eating them.

Overall, I would stay there again for the price but plan on going out for breakfast.