This hotel is not maintained well. Our kids swam in the pool and then sat in the hot tub. The bubbles in the hot tub were brown, so we told our kids to get out. The hallways were freezing cold and the manager on duty told us that was the owner's way of saving money. The first room we were in leaked water from the ceiling onto one of the beds. We were switched to an 'upgrade' that also leaked in the corners. Rooms were not cleaned well. Hair on the bathroom floor. When we checked out we almost slipped on the ice on the sidewalk because it was not iced. We were not given any type of credit for the water that leaked onto our clothes from the ceiling or for having to move to another room that only had one bed. The pull out bed was not comfortable. Owner/Manager was also rude.
- Ruidoso Downs Ramada
