The staff at this hotel are friendly and accommodating. The front desk folks are ready and willing to give advice on activities, restaurants, and general information for enjoying the Ruidoso area. The house /maintenance staff were all nice and very helpful.

I think they have the best jacuzzi with the strongest jets I've ever encountered.

The staff star in my experience- but the accommodations were really nice also. Beautiful lobby, and updated decor. Very clean, comfortable
K Whalen

this hotel is nice but the rooms are not as nice as some other holidayinn express's. are room was quite the bed was ok. the ice macine was out on are floor the desk clerk said she would have it fixed but it still wasnt fixed by the time we left.

clean, great free breakfast, good free coffee all day, cookies at night, swim pool,friendly staff!
I cannot think of one bad thing. Thanks Holiday Inn :-)

We had a bad experience with another hotel in Ruidoso, so we drove over to HI Express because we have always had good experiences with HI Express. When we got there, the front desk personnel told us they only had 1 King suite w/sofa bed left, but it was on a smoking floor. I asked if I could go up & check it out because I am not able to tolerate very smoky-smelling places. The front desk personnel were VERY accomodating and immediately gave us the key to the room. Unfortunately, it was way too smoky for me. The decor was not up-to-par with many of the other HI Express locations where we have stayed.
I DO want to give thumbs-up to the man & lady @ the front desk. They were very friendly and more than accomodating to our needs. Thanks!!