When I made the reservation for the Apache Village cabins online 2 months before our trip, the larger cabins we wanted were no longer available. The only thing available was the cabinette. I reserved the cabinette, and placed our names on a waiting list for a larger cabin. A larger cabin never came available, and we ended up in the cabinette, which was okay. The cabinettes are perfectly okay for the price, and are clean little rooms. But, I do mean little. Point...make reservations early during holidays. Rooms book up quick everywhere!
My husband and I would probably be willing to stay at the cabins again, except for the following:
It all started with my reservation with Yolanda....
I specifically called and spoke with her when I made the reservation online. She assured me we would have a cabinette with a large window, the price I was quoted online with a 33% discount would be honored, and that I would not be charged anything until we checked in.
Then Sonia stepped in...
About one month later, my debit card was charged $100 out of nowhere. I called and spoke with Yolanda who did not know why I was charged or what the amount was for, since it was not the total due or a 50% deposit. And, I was not supposed to be charged anything until we checked in. What a surprise having $100 taken out of my account the week before Christmas with no notice! I then received a call from the manager, Sonia who explained they always charge your card 50% of the reservation during the holidays. I told her I was not aware of that, and Yolanda had said I would not be charged. Sonia did not care. I then explained $100 was way more than a 50% discount since I had booked the Internet rate, which Yolanda had guaranteed me. Sonia said I needed to bring in the proof when I arrived and she would honor it. I let the $100 deposit go, because I thought we would then just owe a few more dollars when we checked out...but thank goodness we had the $100 in our account when she took it...
Our arrival...
When we arrived, Yolanda was in the office, and said I only owed 18.00 plus tax since I had already been charged the 100.00. I asked if she wanted to confirm that with Sonia, since the communication had already been mixed up before. Sonia was not in...but, she said Sonia would get with me at some point.
2 days later...
Sonia called my cell phone and wanted to know why I had not come in to take care of things. So, I l went into the office and explained "I am on vacation, and you have office hours of 9 to 5." I thought you would contact me if you had questions, since I already brought in my proof and you already have my cc number. Sonia said my printout from their website was not proof. She said their website is incorrect and they will be fixing it. She also said they have been losing alot of money this year because people like me try to take advantage of their incorrect website. At this time, it was almost 4 o'clock, and she wanted me to wait around so she could call the owner in another state. I explained it was our last night, and we wanted to visit the shops before they closed. I told her she could call me on my cell phone. I never heard from her.
The next morning...
We checked out at 7 a.m. to drive home. Of course, their office was closed. I checked my account when we came home, and sure enough she charged us the full price without the discount.
My point to all of this is, do not trust what they tell you on the phone, be careful when giving them your credit card number because they will charge what they want, and the office hours of 9 to 5 do not sound too inconvenient when you make your reservation, but think about this...they do not clean your room daily. So, you will need to rearrange your schedule to check in, obtain coffee, clean towels, etc.
