We cannot say enough good things about this hotel! Everyone from housekeeping to maintenance to the front desk staff is absolutely wonderful. The room was clean, comfortable, quiet and we had a third floor room with an incredible view of the foothills by day and the lights of Albuquerque by night. There was fresh ice in our refrigerator and air conditioning on for our arrival. The manager is awesome and is helping us book further on in our trip. We tour the country back and forth often staying in extended stays and this hotel is at the top of our list. Highly recommended. A great place!

Besides the fact that this place has gotten a bit rundown since it was Wellesly Inn and Suites, it is really poorly managed at this point. Carpeting needs replacing, my room reeked of construction workers and some weird food. Breakfast was meager but ok, no real complaints there - get there early cause they run out of bagels fast.

My complaint is with the management. With Extended Stay America, you pay upfront for a week to get the great rate. However, when you leave early, you need to get credited back for the time you did not stay, paying a higher per diem. I stayed 2 days and left to go to Santa Fe for the weekend, called and a guy named Joe said that he already had me checked out and would credit the difference. The problem is, he didn't. He left the charges on the card.

It took 3 days, 4 phone calls, 2 emails, and a personal visit with threatening a fraud complaint before I could get anyone to respond. This was quite worrisome to say the least. Certainly lousy for customer relations.

I did get it credited but what a headache.

We have stayed at the hotel in 2002, 2003 and 2004. This year we stayed on July 29th and August 6th.
The Extend Stay Deluxe is in the process of upgrading the furniture.
We stayed in a newly refurbished room one the first night and it was very nice.

The breakfast is not a good as when it was a Wellesley Inn.
No make it your self waffles and they ran out of toast and bagels.

The second night we stayed at a non refurbished room.
It was showing wear but nothing drastic and the kithennette is always helpful.

I find that I sleep much better when I stay at a hotel I have been to before.
We will continue to stay at the Extended Stay Deluxe, Rio Rancho when we pass thru.

Extended Stay is better than staying in a regular hotel because you get a small kitchen to make some meals instead of going out to eat all the time. The staff was very friendly and helpful in helping you get around town. We stayed for almost 2 months waiting for our new home to be built which was around the time of the Balloon Fiesta and had one of the best views in town (make sure you get a room facing the Sandia Mountains). The hotel's location is close to everything including the Coronado Mall and a wonderful restaurant called "Wecks", a must go to place. The hotel is up on a hill so we did not hear any traffic which was nice.

The only complaint I have is that our room and the room next to ours had the same layout which means that the beds did not share a common wall. Our bed shared the wall with the other person's TV which we heard every morning at 5:30am when the person woke up to get ready to go to work.