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Extended StayAmerica Albuquerque-Rio Rancho – reviews, photos

2.0 of 5
2608 The American Road NW, Rio Rancho, NM 87124
Hotel amenities
Extended StayAmerica Albuquerque-Rio Rancho
Extended StayAmerica Albuquerque-Rio Rancho
Extended StayAmerica Albuquerque-Rio Rancho
Extended StayAmerica Albuquerque-Rio Rancho
Extended StayAmerica Albuquerque-Rio Rancho
Extended StayAmerica Albuquerque-Rio Rancho
Ranked #4 of 6 hotels in Rio Rancho
4.0 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    4
    6
    1
    1
    1
Date Rating
Rio Rancho
Reviewer
3 reviews 3 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Tried to keep my money....”
2 of 5 stars Reviewed 19 September 2005
3
people found this review helpful

Besides the fact that this place has gotten a bit rundown since it was Wellesly Inn and Suites, it is really poorly managed at this point. Carpeting needs replacing, my room reeked of construction workers and some weird food. Breakfast was meager but ok, no real complaints there - get there early cause they run out of bagels fast.

My complaint is with the management. With Extended Stay America, you pay upfront for a week to get the great rate. However, when you leave early, you need to get credited back for the time you did not stay, paying a higher per diem. I stayed 2 days and left to go to Santa Fe for the weekend, called and a guy named Joe said that he already had me checked out and would credit the difference. The problem is, he didn't. He left the charges on the card.

It took 3 days, 4 phone calls, 2 emails, and a personal visit with threatening a fraud complaint before I could get anyone to respond. This was quite worrisome to say the least. Certainly lousy for customer relations.

I did get it credited but what a headache.

Stayed August 2005
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Scottsdale, AZ
Top Contributor
60 reviews 60 reviews
Reviews in 30 cities Reviews in 30 cities
59 helpful votes 59 helpful votes
“Still a nice place to stay”
4 of 5 stars Reviewed 8 August 2005
3
people found this review helpful

We have stayed at the hotel in 2002, 2003 and 2004. This year we stayed on July 29th and August 6th.
The Extend Stay Deluxe is in the process of upgrading the furniture.
We stayed in a newly refurbished room one the first night and it was very nice.

The breakfast is not a good as when it was a Wellesley Inn.
No make it your self waffles and they ran out of toast and bagels.

The second night we stayed at a non refurbished room.
It was showing wear but nothing drastic and the kithennette is always helpful.

I find that I sleep much better when I stay at a hotel I have been to before.
We will continue to stay at the Extended Stay Deluxe, Rio Rancho when we pass thru.

  • Stayed August 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CactusPatch about Extended StayAmerica Albuquerque-Rio Rancho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio Rancho, NM
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
41 helpful votes 41 helpful votes
“Nice Alternative to a regular hotel”
4 of 5 stars Reviewed 7 November 2004
3
people found this review helpful

Extended Stay is better than staying in a regular hotel because you get a small kitchen to make some meals instead of going out to eat all the time. The staff was very friendly and helpful in helping you get around town. We stayed for almost 2 months waiting for our new home to be built which was around the time of the Balloon Fiesta and had one of the best views in town (make sure you get a room facing the Sandia Mountains). The hotel's location is close to everything including the Coronado Mall and a wonderful restaurant called "Wecks", a must go to place. The hotel is up on a hill so we did not hear any traffic which was nice.

The only complaint I have is that our room and the room next to ours had the same layout which means that the beds did not share a common wall. Our bed shared the wall with the other person's TV which we heard every morning at 5:30am when the person woke up to get ready to go to work.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fl
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
“wellesley inn/suites rio rancho”
4 of 5 stars Reviewed 12 October 2003
4
people found this review helpful

Suites had large refrigerator and micro, stoves and dishes. Eating area was small but nice room. Clean rooms.

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Additional Information about Extended StayAmerica Albuquerque-Rio Rancho

  • Extended Stay Rio Rancho
  • Rio Rancho Extended Stay
Address: 2608 The American Road NW, Rio Rancho, NM 87124
Price range (per night):* INR3,137 - 4,369

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