We had reservations. When we arrived there was no-one on site and a sign directed guests to call staff on an on site phone. We did and a pleasant young woman arrived almost immediately to give us our room key. She asked us to call again if we needed anything. I called back at least twice to see if we could get a couple of chairs so we could sit outside and read. There was no answer. There was a pile of scrap lumber in the parking lot; a lot of it was fire damaged. Pieces of the fire damaged lumber had been nailed around our room as a baseboard but not painted over. The room was clean but in desperate need of attention. It was very hard to read in the room because lightbulb(s) were burned out and there was no one to call. There were a lot of things that needed attention; each small by itself but taken in the overall were inexcusable. There was an attractive professional form in the room inviting guests to comment, we did. There was also a box on the form to check if the guest requested a follow-up call, I checked the box. There has been no follow-up. This is a "strip" motel and I believe less than a dozen units. Why it is treated so badly and guests so neglected I can not imagine. The surrounding countryside is beautiful.