The first time I stayed at this hotel I was generally pleased with the room although the carpet was dirty. I had a room with 2Q and a sofa sleeper. We are a family of 6 and this room worked well for us. I had plans to stay there again on my way back and confirmed my reservation for the same type of room when I checked out. I was told we were confirmed for the exact room we stayed in the first time.
When it was time to check in for our return visit I was given a room with only 2Q (no sofa sleeper). I told them this would not accommodate us and that we had specifically reserved the larger room. Unfortunately they said the smaller room was all they had left. The Guest Svcs agent told me that my online reservation did not guarantee me the exact room type and that I should have called and spoken to a reservations agent. When I told her I spoke in person with the agent during my last visit she had no response other than that person was no longer working there. Bottom line: I think this is a decent hotel, but the staff was absolutely incompetent.
- Holiday Inn Lordsburg
- Econo Lodge Lordsburg
