Four of us stayed at this hotel Encanto. We arrived at 9pm on 4/12/12 it took about 20 min for us to have the waitress bring us water...there were no other people I the dinning room except us. We ordered guacamole, it was grey in color and tasted terrible, we order another one, the same. My friend order a steak cost 44dls it was cold, we nd it back, when it was brought back, the rice cold, so my boyfriends, rice and beans, my hamburger was raw.
The next morning, I ordered two eggs and a sausage , it took so long as the waitress said"they had to crack the eggs". This is a beautifully decorated hotel, it is too bad their service is so bad and they do not watch for details.
I upgraded my room:no water bottles, the water was slow to drain...a mess, no shampoo...someone needs to supervise.
- Also Known As:
- Hilton Hotels Las Cruces
- Hilton Hotel Las Cruces
- Encanto Las Cruces
- Official Description (provided by the hotel):
- Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area’s Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at the hacienda-style cocina called Café Espana and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more less
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