We've had trouble finding a good place to stay in Las Cruces, but this property was pretty bad. It's in a good neighborhood with ample parking and the night staff member was friendly, but that's all the good we can report. We arrived late in the evening and when we checked all the windows in our first floor room, each one was unlocked. Then, one of the locks was very difficult to engage. Also, we had requested a feather-free room and the clerk at check-in assured us it was feather-free, but all of the pillows contained feathers. When we mentioned these issues to the front desk the next morning, we got a half-hearted apology and a promise to "let someone know" about the lock problem.

Other issues with this hotel: the breakfast was paltry. It's all cold food and did not look appetizing. We went elsewhere. In addition, although we had a two-room suite, there was only one very tiny bathroom that had mold growing in the grout. Needless to say, we'll keep looking for a better place to stay in Las Cruces.

I have been a loyal Marriott customer for many years and have earned their Gold Elite Lifetime rewards membership. On Oct 25, 2011 I learned how little Marriott values my business. On September 5, 2011 I made an on line reservation for this Towne Place Suites location for two nights. Marriott sent a confirmation of my arrival greeting email reminder on October 20, 2011. When I showed up at 5:15 PM to check in the clerk explained they had oversold six rooms and many of the rooms were Gold Elite members, as if to ask what the big deal was. He explained I could stay at the Fairfield Inn instead. I commented if I wanted to stay in a Fairfield Inn I would have reserved a room there seven weeks ago. I said this was not acceptable and asked him to review my records of being a loyal Marriott customer for almost thirty years staying between 30 and 40 nights each year. I also asked to speak to the Manager, who was unavailable at at the time, tending to the Fairfield Inn instead. This is the closest Marriott suites hotel to Whire sands and Alamogordo, NM where I had business meetings scheduled. Instead I contacted Marriott's customer service people by phone and stayed at a Spring Hill Suites Hotel for one night that required an additional twenty four miles of driving. Marriott stays used to be a cut above the Hampton Inn, Holiday Inn Express, Hilton Garden Suites, etc. Unfortunately their Towne Place Suites management selection and training is a failure. I will never stay at a Towne Place Suites hotel again. These facilities are managed by people who do not care.

We've stayed here multiple times as our daughter attends NMSU. This hotel is a nice, quiet, clean and comfortable hotel. It is starting to show it's age from the first time we visited three years ago, but overall, the hotel is still in good shape. It is one of the few hotels I found in Las Cruces that allows pets. We've always had great service from all the employees. They serve a complimentary breakfast that's adequate enough. We've stayed in three other hotels in the city and this is our favorite. It's located right next to Pizza Uno for drinks and dinner, which is convenient.

Our stay at the TownePlace Suites in Las Cruces on May 5, 2011 was perfect. The hotel is extremely typical of Marriott properties in every respect. An extremely clean room. Typical breakfast selection. Nicely quite -- we slept well. Perfectly professional check in/out. Very easy to get to, and the location was very convenient. Perfect for business travel, and extremely nice for personal travel as well. The hotel is in like-new condition.