Hotel is above average for the Holiday Inn Express Brand. Good location, clean, nice rooms, and fine breakfast. The upgrading of my rating to "Excellent" is because of the customer service. Hotel was fully booked when I phoned only a few hours before we were to arrive in Farmington. Reception clerk was able to find a room for two nights due to a cancellation and apply the senior rate and make all the arrangements very efficiency as she knew we were calling on a cell phone en route. The hotel then gave us no problems when we were forced to check out after only one night. Most of all, in our hasty checkout to beat an incoming storm, we left a small travel alarm clock on the nightstand. When I phoned the property later that day, the hotel staff retrieved the clock and mailed it at their expense to our home. I highly recommend the HI Express in Farmington.

We travelled down from Denver to Farmington to meet up with friends from the area. Were looking for a Homewood Suites but nothing available. Room was fine with a small seperating wall between king bed and couch and TV. Hotel was full of little leaguers and their familites. Breakfast was ordinary and service overall was average. Was not worth the money.

Wayne and Terri

During my stay at Holiday Inn Express my TV reception was not clear and I was unable to enjoy my evening in the room. I called the front desk and spoke with Ryan, He sure was fast to act on my needs. To my understanding the normal Maintainance person was off duty, Ryan took the time to find the problem which was the cable. He then found a replacement cable to restore the reception, I can say I was very please with his prompt awareness, attitude, and ability to resolve issues being the only one on duty. This shows me that this hotel has a great employee that truly is a Jack of All Trades!

I had to leave my room quickly for a meeting. Left blouses in closet. Called back within 3 hours and left my Amex card and asked to send 2 day Fedex. Needed one of the blouses for a wedding that coming Sat. A week went by and finally someone did return my call - Tonya. She was surprised no one had taken the time to send my belongings. She boxed and sent them out to me on Monday then followed up with a call to me to make sure I had rec'd them. She was the only customer service person I dealt with regarding my situation. Great work Tonya! Judy Spinelli