This Motel 6 removed the Motel 6 chain from our future lodging list.
We had reserved a room for one night. The front desk clerk was polite, but it took her about 1/2 hour to identify which room we'd be in - apparently the on-line reservation system had overbooked.
The lobby was clean and quiet. When we received our room key we went out to get our luggage and saw a police car patrolling the lot. When we went upstairs to our room we passed several open doors, various people partying across rooms and yelling, guys wearing knives on their belts. That plus the police presence was a concern. There was an exit door next to our room (at the end of the hall), but a sign said not to use it; no safety exit there.
Our room had an odd pungent chemical-ish smell. I would have opened the window but (a) there was no screen, and (b) it was noisy outside, too. It looked like the door jamb had been broken and patched, and the ceiling light in the bathroom looked like it had caught on fire. The room looked worn and wasn't very clean.
We got ready for bed, despite the noise and general rowdiness. Then my husband said he wasn't going to sleep there because of the smell. I agreed. We re-packed and checked out. The front desk clerk said she would see if she could get us a partial refund (we were there less than an hour) - but she wasn't able to accomplish that. Negative comments on a Motel 6 survey generated an apparent form letter from the manager saying they strive to do their best.
We used to think of Motel 6 as a reliably clean, decent, inexpensive motel chain, but this was our second negative experience in 18 months. (The first one also involved a smelly room, but at least it felt safe.)
- Super 8 Espanola
- Super Eight Espanola
- Motel 6 Espanola
- Espanola Super 8
- Espanola Super Eight
