I come to Deming NM 3 to 4 times per year to visit family. We always stay here. Well Saturday morning we went in for the free breakfast. I asked my mom to come join us. The supervisor of the breakfast room, Milli, walked in and scolded us for having my mom there. She pointed her finger down at me as we were eating and said "How many people are in your room?" I replied, "Just us." she replied "Well you need to let us know when you have more then what you booked in the room!" I said "Well we said 3 and there is only 3, I invited my mom for breakfast with us, I will gladly pay for her." she said "No, I will let it slide this time but in the future if your not staying here you can not have the free breakfast!" again I said "I will gladly pay for her!!" Then she left.
Wow!! this was done in front of her employees and other customers. It was the most embarrassing and belittling customer service experiences we have ever had! My mom lost her appetite and our morning was ruined. Because of this we will never return. They have lost a customer.
So if you decide to stay at Days Inn in Deming NM, make sure you don't invite family over. Other than that is was a nice stay. They just need to make sure Milli takes some customer service classes.
- Deming Days Inn
