This was my third trip to Clovis but the first during which I stayed at a hotel. I chose the Hampton based on satisfactory experiences with the chain, proximity to family we were visiting, and some decent reviews.
The stay wasn't perfect, but the staff's outstanding efforts exceeded the shortcomings encountered. Upon entering our room we discovered that the toilet did not flush; the chain was disconnected. The General Manager, on duty at the time, could not switch us to another room but promised to have the toilet fixed right away. We were away from the room for about four hours and returned to find the toilet fixed as promised. On the morning of checkout, I tried to print out boarding passes in the business center, only to discover that the printer was not working. The desk clerk let me print the boarding passes on the computer at the front desk.
The property itself was up to the usual Hampton Inn standards in terms of cleanliness and amentities in the room. The breakfast was very good - the 6-10 a.m. hours were appreciated. The breakfast had decent protein every day. Although the desk clerk covered the breakfast service, she did a great job keeping the breakfast stocked while handling the check out responsibilities. Housekeeping was courteous and effecient, a concern since housekeeping "mistakenly" missed our room during a stay at another chain several years ago.
The biggest plus is the pool. It is the cleanest pool I have ever encountered at a hotel. The water is crystal clear. On one of my swims, I met the person who does the pool maintenance. He spent about 45 minutes checking the water quality of the pool and whirlpool and adding chemicals as necessary. He told me that he checks the water twice a day.
As earlier reviews warned, the biggest problem is the railroad that runs along Mabry on the opposite side. The train traffic is constant, and the trains blow their horns crossing Norris Street. Although we had a room near the rear of the hotel, we could still hear the horns. As suggested by other reviews, leaving the fan on greatly reduced the noise. Also the front desk supplies ear plugs upon request.
Overall we were very satisfied by our stay. The management and staff does pay attention to detail and tries to make the guests comfortable.
- Clovis Hampton Inn
